Ольга

Olga Kotkova

Egypt, Cairo

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Desired career opportunity
Languages: Ukrainian, Russian – native, English – upper intermediate, Arabic – intermediate.
Nationality Ukrainian, Date of birth 24/06/1985
Education: Secondary profession education.

Summary

Responsible manager, passionate about delivering outstanding quality and service. Offering over 10 years experience in industry with history of recognition for performance.

Experience

Managing Director, 08/2019 - 02/2024
Beauty Salon “Glitter “, Cairo, Egypt
• Organization schedule and follow it. I was the supervisor for seven Customer Service agents. Quality of work with clients. Handle the problems with staff or clients. Finance expenses.
• Provided accurate, reliable administrative support, keeping records and documentation regularly updated.
• Effectively motivated and incentivized large teams to improve retention and reduce staff turnover.
• Ensured faultless customer experiences, leading by example in delivering first-class care from arrival to departure.
• Delegated tasks and coordinated staff to maintain smooth-running front- and back-of-house operations.
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives.

VIP Hostess, 08/2013 - 11/2015
“Dusit Thani” Hotel, Cairo, Egypt
• Greeting customers as they enter a restaurant, checking if they have reservations, and taking them to their table.
• Worked collaboratively with fellow staff, head chef and bar manager to facilitate seamless daily operations.
• Communicated with kitchen staff regarding dietary requirements, wait times and product availability to expedite service during busy shifts.
• .
• Repeated reservation requests back to guests about day, date and time to eliminate possibility of mistakes.

Skills

• Adaptive leadership
• Recruitment strategies
• Business administration
• Business analysis
• Financial management

• Contract management
• Accounting processes
• Team collaboration
• Customer Service

..