Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16483813/?puid=2193491

Опыт работы

Implementation Manager

с 09.2021 по 11.2025 (4 года 3 месяца)
Nextiva, Дистанційно (IT)

- Led full-cycle client onboarding and implementation from contract
handoff to go-live, acting as the primary point of contact and
escalation owner to ensure seamless delivery and customer success.
- Validated client readiness by designing and executing structured
implementation plans, applying Waterfall methodology for adoption
in complex VoIP environments.
- Managed 10–25 concurrent projects simultenously, coordinating
cross-functional teams to deliver on time and within scope, while
stabilizing at-risk accounts and safeguarding long-term client value.
- Proactively identified upsell opportunities, presenting solution-based
paths that contributed to revenue growth and MRR increase.
- Applied verified AI tools to streamline communication workflows,
saving time and improving consistency across client interactions.
- Collaborated with product teams to escalate platform and user
experience issues, directly contributing to the adoption of a new AIpowered
system that improved performance and reliability.

Sales representative

с 06.2021 по 08.2021 (3 месяца)
English Desk, Дистанційно (Фінанси, банки, страхування)

-Managed customer communication in English-speaking markets.& ensured smooth sales processes.
-Strengthened persuasive communication and negotiation skills.

Research Writer

с 06.2020 по 08.2020 (3 месяца)
4Writers, Дистанційно (Освіта, наука)

-Conducted research, structured findings, and produced clear written content on diverse topics.
-Ensured accuracy, clarity, and academic integrity.

Образование

Вінницький Педагогічний Університет ім. Коцюбинського

Іноземні мови (Англійська) та зарубіжна література, Вінниця
Высшее, с 2017 по 2021 (4 года)

Отримую зараз диплом магістра на відмінно.

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Здатність до навчання
• Комунікабельність
• Організованість
• Teaching English
• Ведення CRM
• Доброзичливість
• Неконфліктність
• Адаптивність
• Дисциплінованість
• English
• Customer orientation

Знание языков

• Английский — продвинутый
• Украинский — свободно

Дополнительная информация

As an Implementation Project Manager at Nextiva, I managed full-cycle client onboarding processes, facilitating seamless adoption of complex VoIP solutions to new businesses. By designing structured implementation plans using Waterfall methodology and leading cross-functional coordination, I ensured timely and successful project delivery while stabilizing at-risk accounts.

With a Master’s in Foreign Languages and Literature and expertise in cloud communications, I combine strong communication skills with technical proficiency, enabling organizations to adopt SaaS solutions effectively. My experience includes managing concurrent projects, identifying upsell opportunities, and fostering long-term client value while contributing to revenue growth.