Anna

ANNA LOHVYNA
Customer Support Manager
Ukraine | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | English – C1 (Advanced)

PROFESSIONAL SUMMARY
Customer Support Manager with 8+ years of experience in remote international companies. Experienced
in high-volume live chat support, complaint resolution, and order processing. Managed up to 100 customer
interactions per shift while maintaining professionalism and structured communication. Strong background
in operations and HR, enabling efficient cross-department coordination and process improvement.

WORK EXPERIENCE
Customer Support Manager – Skalivo | Remote (Dec 2025 – Feb 2026)
• Managed high-volume customer communication via live chat (up to 100 requests per shift).
• Processed customer orders and resolved complaints efficiently.
• Maintained structured communication for fast issue resolution.
• Identified recurring problems and contributed to workflow improvements.
• Supported team members to maintain service quality standards.
Accounts Payable Manager – Pharmbills | Remote (May 2025 – Sep 2025)
• Managed invoices, payments, and financial documentation.
• Prepared weekly and monthly financial reports with high accuracy.
• Ensured compliance and financial process control.
Sales Manager – Supplax | Remote (Jul 2022 – Aug 2022)
• Managed client communication and service sales.
• Handled inquiries, documentation, and complaint resolution.
Customer Support Manager – All Heart Home Care (Happy Call) | Remote (Aug 2019 – Aug 2020)
• Handled inbound calls and resolved complex client concerns.
• Implemented customer service standards and best practices.
• Trained and mentored support agents.
• Coordinated with internal departments to ensure seamless customer experience.
Human Resources Manager – American Company | Remote (Nov 2014 – May 2019)
• Administered payroll and employee benefits across multiple locations.
• Ensured compliance with employment regulations.
• Developed onboarding and training programs.
• Improved employee engagement and internal processes.

CORE SKILLS
• Live Chat & Email Support
• High-Volume Customer Communication
• Complaint Resolution
• Order Processing
• CRM Systems
• Customer Retention
• Remote Team Collaboration
• Workflow Optimization
• Conflict Resolution
EDUCATION
Master’s Degree – Kiev National Economic University (2002 – 2007)