Ілля

Illia Cherepakha
Customer Support Manager | Lead Generation Specialist
Location: Vinnytsia, Ukraine (Remote)
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY Ambitious Business Administration student with over 2 years of practical experience in remote
Customer Support and Lead Generation (US/EU markets). Skilled in business communication, CRM
management, and resolving client issues via text channels. Disciplined, stress-resistant, and eager to
develop professionally within a product IT or Fintech company.

WORK EXPERIENCE

Customer Support Manager / Lead Generation Specialist Bruteforce (IT / Marketing & Lead Generation)
Feb 2023 – May 2025 (2 years 4 months) | Remote

 Customer Support & Retention: Provided high-quality consultation and resolved user issues
exclusively through text channels (chats, messengers, email) for clients in the US, EU, and CIS
markets.

 Database Management: Conducted search, verification, and updates of potential client contact
information (Lead Generation). maintained accurate records in CRM systems.

 Business Communication: Managed business correspondence in English (Intermediate) and
Ukrainian. Focused on building and maintaining long-term relationships with clients.

 Analytics: Monitored market trends and gathered user feedback to help improve service quality
and customer satisfaction.

EDUCATION

Bachelor in Business Administration and Law Vinnytsia Trade and Economic Institute (State University) Sep
2025 – 2029 (Expected)

 Format: Daily

SKILLS

 Hard Skills: MS Office (Excel, Word, PowerPoint), Google Workspace, CRM Systems, Lead
Generation, Data Entry, Business Correspondence.

 Soft Skills: Stress Resistance, Discipline (Sports background), Fast Learning, Adaptability, Problem
Solving, Attention to Detail.

 Languages: English (Intermediate / B1+), Ukrainian (Native), Russian (Fluent).