Олександр

Olexandr Nechyporchuk
Project Manager | CRM Implementation & Operations | Customer
Experience
[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») Ukraine

Summary Experience
Project Manager with 5+ years of Administrative Manager (Project Coordination / Sep 2019 - Jun
experience delivering cross- Operations) 2022
functional initiatives across Kyiv
Leovold
operations, CRM, sales enablement,
and customer support. Skilled in Coordinated a cross-functional team of 7 contributors and 4 key stakeholders
end-to-end delivery: defining scope, across 3 departments to deliver operational initiatives on schedule. Introduced a
aligning stakeholders, managing lightweight project tracking system for 12 initiatives per quarter, improving
risks/issues, tracking execution, and visibility, ownership, and follow-through. Provided monthly financial tracking
improving workflows. Hands-on and risk/mitigation notes for 5–7 priority initiatives to support leadership decisions.
HubSpot CRM implementation and Supported annual budgeting and cost-saving initiatives, helping reduce
strong analytical background operational expenses by ~5% year-over-year.
(Excel/Google Sheets). Contributed
Project Manager / Delivery Lead (CRM-based Aug 2022 - Feb
to ~€100,000 revenue within five 2024
months through improved pipeline B2B Service)
execution and CRM workflow SM.Expert
delivery. Led end-to-end CRM and operational improvement initiatives: scope definition,
requirements, stakeholder alignment, execution tracking, and delivery. Owned
Skills HubSpot CRM implementation/optimization: built and maintained 10
workflows/automations and standardized pipeline stages to improve funnel
Project planning & visibility. Coordinated delivery across Sales/Support/Operations with 8
delivery Advanced stakeholders, running weekly status updates and managing dependencies and
Process improvement follow-ups. Documented requirements for 18 process changes (user flows,
& operational Advanced acceptance criteria) and ensured consistent rollout and adoption. Built a sales
efficiency forecasting model used in weekly planning; improved reporting clarity and
reduced manual reconciliation by ~3 hours per week. Contributed to ~€100,000
Reporting & data revenue within the first five months by improving pipeline management and
analysis (Excel, Google Expert execution. Later led a delivery/support team of 3 people to stabilize operations and
Sheets) drive continuous improvements.
HubSpot CRM Project Manager (Customer Operations / May 2024 - Jan
optimization Proficient 2026
Continuous Improvement)
Team leadership & INFOCUS
mentoring Advanced
Managed onboarding and issue resolution operations, coordinating with 3 internal
functions to keep delivery consistent and customer experience stable. Identified
Languages recurring pain points and launched 6 improvement initiatives per quarter with
Ukrainian owners, timelines, and success criteria. Reduced repeat issues by ~12% by
Native standardizing workflows, improving customer guidance, and introducing clearer
internal handoffs. Improved incident handling by implementing structured triage
English and weekly follow-ups, reducing average resolution time by ~15%.
Fluent
Russian Education
Native
Information technologies - Bachelor
Petro Mohyla Black Sea State University
2021 Mykolaiv, Ukraine