Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17541507/?puid=372953

Опыт работы

Dispatcher

с 12.2024 по 03.2026 (1 год 4 месяца)
Premium Logistics Inc., Remote (Transportation and logistics)

• Answer questions via phone, email
• Handle complaints and troubleshoot problems
• Guide customers on how our services works.
• Managed OTR and regional dispatch operations, achieving 100% of monthly targets with a consistent 10%
quarterly performance increase through proactive routing and real time load monitoring.
• Improved on time delivery rates by 15–20% within the first 90 days by implementing tighter detention
management protocols and optimizing routing across high volume freight corridors.
• Reduced fleet safety incidents by 25%, enforcing FMCSA, DOT, and OSHA compliance standards and
conducting regular HOS audits across the driver network.
• Led a lane optimization initiative that cut average cost per mile by 12% and improved SLA performance
across key freight lanes.
• Maintained daily communication with 20+ drivers and brokers, sustaining a 95%+ driver satisfaction rate
and improving load acceptance and lane coverage.

Logistics manager/Customer Support Representative

с 03.2024 по 12.2024 (10 месяцев)
Expedite Alliance Inc., Remote (Transportation and logistics)

• Drove a 20% increase in new client acquisitions within 9 months by pitching freight solutions to 4PL and
5PL providers and converting leads at a 25% success rate through targeted outreach.

• Coordinated full cycle freight operations for shippers, consignees and vendors, maintaining a 98% on time
delivery rate throughout tenure.
• Managed 30+ active carrier and shipper relationships, reducing spot rate dependency by 15% and
improving load coverage across all active lanes.
• Maintained daily KPI trackers and operational reports, improving overall dispatch output by 18% through
data driven resource allocation decisions.
• Reduced dispute resolution time by 30% through improved broker and carrier communication, minimizing
delays and client escalations.
• Answer questions via phone, email
• Handle complaints and troubleshoot problems
• Guide customers on how our services works.

Dispatcher

с 02.2022 по 03.2024 (2 года 2 месяца)
Rainier Transportation, Remote (Transportation and logistics)

• Collaborated with a 5 person operations team to execute new transportation strategies, increasing daily
dispatch output by 30% within 6 months of employment.
• Dispatched 3–5 shipments daily via DAT and Sylectus, maintaining a 97% tender acceptance rate and zero
FMCSA compliance violations across the full 2 year tenure.
• Reviewed all shipping documentation — BOL, POD and Rate Confirmations at a 99.5% accuracy rate,
eliminating billing disputes and reducing administrative rework.
• Monitored real time GPS and telematics data for all active loads, providing instant status updates and
resolving routing issues with an average response time under 10 minutes.
• Supported carrier negotiations and load planning, contributing to an 8% reduction in average cost per mile
over 12 months.
• Answer questions via phone, email
• Handle complaints and troubleshoot problems
• Guide customers on how our services works.

Дополнительное образование и сертификаты

Health Safety and Environment (HSE)

2015 , 6 months

Знания и навыки

• Communicability
• Educability
• Organization of internal transport
• Independent decision-making
• Management of CRM
• Attentiveness
• Concentration
• Organization of international transportation

Знание языков

Английский — свободно

Рекомендации

Harry Hope

Harry Hope

Logistics manager, Premium Logistcis