Daniel Ветеран

DANIEL SMITH
Drohobyc, Ukraine | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)
PROFESSIONAL SUMMARY
Customer Success and Project Management professional with experience in transportation, logistics, and fuel card operations, combined with a strong background in high-pressure, multinational environments. Proven ability to manage client onboarding, partner coordination, SOP development, and operational risk while working remotely with US-based teams. Known for calm decision-making, structured execution, and clear communication across stakeholders.
CORE SKILLS
• Customer Success & Account Management
• Fuel Card & Credit Operations
• SOP Design & Implementation
• Project Management & Process Ownership
• CRM & Remote Collaboration Tools (Slack, Zoom, MS Teams, Trello)
• Decision-Making Under Pressure
• Multinational & Remote Team Collaboration
PROFESSIONAL EXPERIENCE
Project Manager & Customer Success Manager (Remote)
Vista Trans Holding | Chicago, IL | August 2025 – Present
• Support onboarding and ongoing management of transportation and logistics clients.
• Act as the primary point of contact for customers, handling inquiries and issue resolution.
• Coordinate operational tasks related to fuel card services, logistics workflows, and account support.
• Led end-to-end fuel card program implementation and managed fuel card issuance and credit limits.
• Designed, documented, and implemented standard operating procedures (SOPs).
• Organized meetings with new credit companies and fuel card partners.
Customer Service Representative (Remote)
H2H Movers | Chicago, IL | January 2025 – August 2025
• Delivered customer support in a US-based remote environment.
• Conducted phone communication with clients to confirm details and resolve issues.
• Coordinated logistics and utilized CRM systems to manage customer interactions.
Infantryman — International Legion for the Defence of Ukraine
Ukrainian Armed Forces | March 2022 – September 2024
• Participated in frontline combat operations and infantry assaults alongside multinational units.
• Operated in dynamic combat zones, adapting to changing conditions and evolving priorities.
• Collaborated with soldiers from multiple nations, overcoming language and cultural barriers.
Infantryman (2-Star Private)
Irish Defence Forces | October 2017 – April 2019
• Completed combat and tactical training, developing discipline and decision-making under pressure.
• Operated and maintained military equipment and supported security operations.
Shrink Wrap Lead / Dispatch Team Member
The NestBox Egg Company | Ireland | April 2018 – July 2022
• Directed dispatch and logistics operations; trained junior staff.
• Managed scanning, documentation, and warehouse coordination.
EDUCATION & CERTIFICATIONS
• Leaving Certificate / Junior Certificate:Our Lady’s Secondary School, Ireland (2011–2017).
• Certifications: Manual Handling, HACCP, ECDL, Chemical Awareness, First Aid Responder, Irish Full Driving Licence.