Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3735984/

Опыт работы

Customer support representative

с 01.2024 по 08.2025 (1 год 8 месяцев)
Chill heating and cooling, Remote (Construction, architecture, interior design)

Handle incoming phone calls, emails, and online chat requests from residential and commercial clients regarding HVAC products, services, and maintenance.
Listen attentively to customer concerns and provide accurate information or escalate to a technician when necessary.
Educate customers about available HVAC and appliance repair services

Customer service representative

с 09.2022 по 12.2023 (1 год 4 месяца)
Argobrands, United State (Telecommunications and networking)

Advising customers on a wide range of company products and services. Processing orders, taking payments, and issuing refunds. Dealing with complaints, solving customer issues, and compliments in a professional manner via phone and email . Promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Managing large amount of emails and Calls.

Telephone Dispatcher

с 01.2021 по 03.2022 (1 год 3 месяца)
Repair porter, Remote (Media)

Answer incoming calls promptly and professionally, gathering essential information such as the caller’s name, location, contact number, and nature of the request. Receive and answer emergency and non-emergency calls, accurately identify and understand the caller’s needs, whether it’s an emergency, service request, or routine inquiry, receive and dispatch orders to technicians and oversee the route of field units, and track appointment status.

Sales

с 06.2019 по 08.2020 (1 год 3 месяца)
Atlasiko, Vinnytsia (IT)

Customer service agent and sales manager. Task: sending emails, making sales calls, and creating quotes for clients. Addressing questions, complaints, and concerns in accordance with the company policy. Working with management and senior staff to meet goals and targets.

Образование

Pirogov Medical Memorial University

Medicine, Винница
Высшее, с 2015 по 2021 (6 лет)

Знания и навыки

• MS Office
• CRM
• Email
• Zendesk
• Mozilla Thunderbird

Знание языков

Английский — продвинутый