Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4563559/

Опыт работы

Director Of Operations

с 09.2024 по наст. время (1 год 6 месяцев)
PT. Loyo & Bondar Management - Indonesia, Remote (Hotel and restaurant industry)

Multi-property boutique villa and resort portfolio, Southeast Asia.
• Direct operations for portfolio of luxury properties ensuring profitability and brand consistency
• Implement strategic initiatives driving revenue optimization and operational efficiency
• Establish standardized processes and quality systems across all properties
• Lead digital transformation including PMS/POS implementation and workflow automation
• Manage budgets, financial performance, and cost optimization strategies
• Collaborate with ownership on expansion planning and strategic decision-making
• Build and develop operational teams ensuring service excellence and guest satisfaction

Hospitality PMS & Hotel Pre-Opening Consultan

с 02.2022 по 09.2024 (2 года 8 месяцев)
Andaman Riviera Hotel (members of Radisson Individuals) - Thailand, Remote (Hotel and restaurant industry)

Luxury branded resort, Phuket, Thailand.
• Led complete pre-opening program for luxury resort from 12 months before launch through successful opening
• Managed full operational setup: recruitment, training, SOP development, and systems implementation
• Built and trained team of 120+ staff across all departments ensuring Radisson brand standard compliance
• Implemented Opera PMS and Micros POS with complete integration and operational readiness
• Managed pre-opening budget ensuring on-time and on-budget delivery
• Achieved brand certification and 4.5+ guest satisfaction scores within first operating quarter
• Established KPI frameworks, performance management systems, and quality control processes
• Coordinated with corporate headquarters, ownership, and vendors ensuring seamless launch
.

General Manager of Operations

с 11.2020 по 12.2021 (1 год 2 месяца)
Kunduchi Wet 'N' Wild Water Park – Tanzania, Remote (Hotel and restaurant industry)

Large-scale waterpark operation, Dar es Salaam, Tanzania.
• Led complete operational turnaround and reopening following extended closure
• Full P&L responsibility for property serving 2,000+ daily visitors
• Managed budget, revenue forecasting, cost control, and profitability achievement
• Led team of 80+ employees across operations, safety, F&B, maintenance, and guest services
• Implemented digital ticketing and access control systems increasing revenue accuracy by 20%
• Reduced incident rate by 15% through training programs and operational improvements
• Improved staff retention and engagement through performance management initiatives
• Established operational dashboards and accountability systems driving consistent performance

Assistant Operations Manager

с 10.2018 по 11.2020 (2 года 2 месяца)
Blue Tree Phuket – Thailand, Remote (Hotel and restaurant industry)

Integrated resort and entertainment complex, Phuket, Thailand.
• Supported pre-opening and post-launch operations for integrated resort facility
• Managed daily operations coordination ensuring service consistency and operational efficiency
• Implemented cost control measures and labor optimization improving operational margins
• Developed guest experience standards and operational workflows ensuring service consistency

Образование

Max Business School

Master Digital Marketing & Business, Lviv
Среднее специальное, с 2025 по 2026 (1 год)

MAX Business School is a private institution specialised in Digital Marketing and Business.

Les Roches Jin Jiang International Hotel Management College

Hotel Management, Shanghai, China
Среднее специальное, с 2012 по 2013 (1 год)

- International Hotel Administration

Lviv Polytechnic National University

ITRE, L’viv, Ukraine
Неоконченное высшее, с 1999 по 2003 (4 года)

Bachelor of Science - Department of Theoretical Radio Engineering and Radio Measurement (TRERM)

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Manual Testing
• Functional Testing
• Regression testing
• Smoke testing
• Integration Testing
• Testing of integration services
• Exploratory testing
• Test Case Design
• Bug Reporting & Tracking
• Defect Lifecycle Management
• API Testing (Postman)
• API testing
• SQL
• Mobile application testing
• Jira
• Confluence
• Git
• Postman
• Google Workspace
• Excel
• Hospitality PMS/POS System
• Theme Park & Waterpark Management Systems
• Payment Processing
• Hardware Integration Testing
• Guest Management Applications
• Full SDLC Participation
• Agile/Scrum
• Sprint Planning
• Requirements Review
• Test Planning & Estimation
• Release Coordination
• Documentation management
• Selenium (basic)
• Cross-browser testing

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Польский — продвинутый

Рекомендации

• Martin Côté

  Martin Côté

  Andaman Capital, Co-Founder/Managing Director

  Контактные данные скрыты

• Gabriele Noe

  Gabriele Noe

  Director, Marcopolo Trading Phuket (F/B supplier)

  Контактные данные скрыты

Дополнительная информация

Results-driven General Manager with 10+ years of international experience leading full-cycle operations, market launches, and business growth across hospitality, entertainment, and technology sectors. Proven track record of building profitable operations from pre-opening through mature phases while managing P&L, teams of 80-120+ staff, and multi-site coordination.

Specialized in launching new markets and properties, optimizing operational performance, and driving revenue growth through strategic planning, team development, and digital transformation. Successfully scaled operations across 6
countries with diverse cultural environments and regulatory landscapes. Combines operational excellence with entrepreneurial mindset, having co-founded and scaled an international SaaS platform.

Known for data-driven decision-making, building high-performing teams, and achieving profitability targets in competitive markets. Adept at navigating ambiguity, establishing operational infrastructure, and delivering sustainable
growth.