Контактная информация

Соискатель указал телефон и эл. почту.

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Знания и навыки

• Windows
• SQL
• Operating systems
• MS SQL Server
• Apache HTTP Server
• Administration
• Database
• Oracle Database
• DBMS
• IIS
• Management skills
• Firebird
• Activity
• Ability to analyze
• Configuration
• NoSQL
• Redis
• Installation and tuning of electronic circuits

Дополнительная информация

Oleksandr Kotenko

Date of birth:03.04.1978
Tel:[открыть контакты](см. выше в блоке «контактная информация»)
E-mail:[открыть контакты](см. выше в блоке «контактная информация»)
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Education:
1998 – 2001National University of Life and Environmental Sciences of Ukraine
•Speciality: “Power engineering”, specialist in “Energetics of agricultural production”
1993 – 1998Separated subdivision of National University of Life and Environmental Sciences of Ukraine “Nizhyn Agrotechnical College”
•Speciality: “Computer production”, junior specialist in “Mounting, maintenance and repair of electrical equipment in agro-industrial complex”, diploma with honors
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Work experience:

2018 (5 months) Betlab company (https://betlab.com/)
Incident Management Coordinator (24/7)
•Analysis and resolving critical and blocker types of incident in system with micro-service architecture. As a result, the number of overdue incidents decreased
•Optimization RCA (Root Cause Analysis) process
•Analysis of monitoring systems for optimization
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2018 (5 months) Ericsson company (https://www.ericsson.com)
Information and telecommunication technology engineer
•Support mobile telecom project in Georgia (L2 support, resolving incident)
•Successful implementation MNP process (customer migration between mobile operators while maintaining the number) and errors correction
•Administration HDS (Historical Data Storage) - organization of access to old data
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2006 – 2017 Group of the companies “Terrasoft” (https://www.terrasoft.ua)
CRM Support engineer (specialist, leading specialist, technical supervisor)
•Provided qualified training to internal staff
•Improved interaction and communication between different departments in the company, which reduced processing time for internal requests by 30%
•Monitored the fulfilment of KPIs (customer satisfaction, SLA ticket response time)
•Improved the quality of user manuals
Work in the teams:
Legacy
•Installation, configuration, maintenance of desktop CRM-systems Terrasoft 3.X
•Configuration of database replication
•Configuration of integration with Oktell telephony
•Configuration of integration with MS Office products

Platform R&D
•Installation, configuration, maintenance of web CRM-systems bpm’online
•User license management and distribution
•Configuration of LDAP authorization
•Application performance monitoring and optimization (using Zabbix)
•Assurance of security for data transmission using https
Call Center&Mobile
•Configuration of bpm'online integration with telephony (software and hardware ATX – Asterisk, Oktell, Webitel, Avaya, Infinity, Cisco)
•Mobile application support (bpm'online Mobile)
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2001 – 2006“Malva” company (http://www.malva-systems.net)
Automatic control Engineer
Projects:
“Ukrainian Railways”
•Manufacturing, installation, configuration of cash register equipment and access control systems (turnstiles) at all branches of the “Ukrainian Railways”
•Manufacturing, programming and configuration of mobile cash registers
•Installation and support of the reporting system on passenger traffic
“Kherson City Council”
•Installation of SCS (structured cabling system)
“Computing Center of the “Odessa Railways”
•Installation of SCS
“KrymAvtoTrans”
•Installation and configuration of online ticket selling and reporting system for bus transportation
•Reservation of terrestrial communication channels with wireless channels (installation and configuration of base stations and antennae)
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Professional skills:
•Windows OS administration
•DBMS administration: MS SQL Server, Firebird 2.0, 2.5, Oracle 10g, 11g, 12c
•Installation and configuration of Microsoft SQL Analysis Services
•Database management with the use of SQL-queries
•Installation and configuration of web-servers: IIS 6, 7, Apache
•Installation and configuration of Redis (noSQL DB)
•Active Directory Domain Services configuration
•Monitoring system (Grafana, Nagvis, Kibana, Pingdom, Nagvis)
•Agile methodology
•Schematics reading, installation and tuning of electronic circuits

Personal skills:
•Stress-resistant, communicative, multitasking, attentive to details

Language skills:
•Russian, Ukrainian – Native
•English – Intermediate (completed intensive course at “Green Forest”)