Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8108741/

Опыт работы

Call center operator

с 03.2024 по 01.2025 (10 месяцев)
Accu Reference Medical Laboratory, Remote (Medicine, pharmacy)

Make outbound calls to patients to discuss outstanding balances.
Provide clear and accurate information regarding the nature of the outstanding balances and payment options.
Review patient accounts to verify balances and update records with payment information.
Process payments via phone using secure payment methods.
Assist patients with setting up payment plans if they are unable to pay the full balance immediately.
Update patient accounts with notes on conversations, payment agreements, and any follow-up actions required.
Provide a high level of customer service, demonstrating empathy and professionalism in all interactions.
Address and resolve patient complaints or concerns regarding their bills.

Call center operator

с 12.2022 по 11.2023 (11 месяцев)
Allied health, New york (Medicine, pharmacy)

Coordinate and schedule in-home medical appointments for clients
Confirm and follow up on scheduled visits to ensure client preparedness and provider availability
Handle Incoming Calls
Make Outgoing Calls: Contact clients to confirm upcoming medical visits and gather necessary pre-visit information.
Documentation and Record-Keeping
Maintain a high level of professionalism and empathy in all client interactions.

Образование

Lviv National Medical University

Medicine
Высшее, с 2021 по 2027 (6 лет)

Дополнительное образование и сертификаты

Jobberman

2021, 1 month

Знания и навыки

• Responsibility
• Communicability
• Ability to work in multitasking mode
• Making outgoing calls
• Receiving incoming calls
• Conducting online chats
• Teamwork
• Time management
• Data entry
• Adaptability
• Making of schedules for personnel
• MS Outlook
• MS Word
• MS Excel
• Work with clients
• Article writing
• Management of CRM
• Service Desk

Знание языков

Английский — свободно

Дополнительная информация

There is nothing I set my mind on that I cannot achieve