Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9017606/

Опыт работы

Оператор call-center

с 12.2024 по наст. время (1 год 5 месяцев)
CCIG Ukraine, Kyiv (Телекомунікації, зв'язок)

Processing incoming calls, and queries from the passengers and airport representatives.

Operations manager

с 06.2024 по 12.2024 (7 месяцев)
Hugo hunter, Дистанційно (Транспорт, логістика)

I was involved in the position of operations manager and have interacted with the drivers, brokers, fleet owners, customs brokers. Participation with various companies, loads, paperwork (BOLs, PODs, RCs, Manifests, Commercial invoices, etc.) juxtaposition, extraneous routes, customs brokers, freight examinations, communication with internal team was indispensable part of my daily responsibilities.

Supervisor

с 07.2019 по 06.2024 (5 лет)
Simply Contact, Dnipro (Телекомунікації, зв'язок)

To my responsibilities I can include the following: engaging and motivating agents, managing financial issues, monitoring agents effectiveness, aiming for compliance with KPI, analyzing requests, providing feedback, and all kinds of assistance, via IT department in particular, reporting to executives, working with statistics, scheduling, tracking the onboarding period, and newbies alignment with their weekly targets, making updates, participation in the interview of the new candidates, maintaining engagement with the partners via working channels, etc.

I was combining the analytic position for 10 months (October 2022-August 2023) simultaneously with supervision of the agents, it was a part time involvement.

To my responsibilities I can include the following: analysis of the indicators that would be our potential target when the new project launches, coordination the executives about the implementation of the key performance indicators (NPS, CSAT, AHT, CPH, quality) relying on the volume of the load on the project. Likewise, reports exporting was an indispensable part of my daily responsibilities via the client platform. I was doing the aforementioned task depending on the demand via the following program: Power BI.

Образование

PSACEA

International economics + Management and logistics, Dnipro
Высшее, с 2018 по 2023 (5 лет)

Дополнительное образование и сертификаты

Friends English Club

2 years.

Знания и навыки

• Comnica
• Amadeus
• Skyspeed
• Hubtype
• Користувач Salesforce
• MS Outlook
• MS Office
• Jira
• Slack
• Intercom
• Zendesk
• PC User
• Confidence
• Linux
• Google Docs
• Google
• MS Power BI
• CRM
• MS Teams
• Уміння працювати в режимі багатозадачності
• Продаж БАДів
• Управління командою
• Ділове спілкування
• Уважність
• Ведення CRM
• Стресостійкість
• User Bitrix24
• Waze
• Google Meet
• Google maps
• Sales
• Punctuality
• Communicability
• Educability
• Management of CRM
• Комунікабельність
• Працьовитість
• Здатність до навчання
• Неконфліктність
• Чесність
• Адаптивність
• Доброзичливість
• MS Excel
• Користувач Бітрікс24
• Продуктивність
• Висока працездатність
• Прийом вхідних дзвінків
• Дисциплінованість
• Гарна дикція

Знание языков

Английский — продвинутый