Customer service representative

Job Summary:

English language only. Preferably no accent.

As a Customer Service Representative at ARDMOR Inc, you will play a crucial role in the success of our window company by engaging with new leads and scheduling appointments for our sales representatives. Your exceptional communication skills and customer service expertise will be instrumental in driving our business growth. Join our dynamic team and contribute to our commitment to delivering high-quality window solutions to our customers.

Key Responsibilities:

1. Customer Engagement: Professionally handle incoming calls, emails, and inquiries from potential customers interested in our window products and services.
2. Lead Qualification: Qualify leads by gathering essential information, including their window needs, location, and availability.
3. Appointment Scheduling: Efficiently schedule appointments for sales representatives based on lead availability and company scheduling guidelines.
4. Information Dissemination: Provide accurate product and service information to leads, addressing any questions or concerns they may have.
5. Data Entry: Maintain accurate and detailed records of customer interactions, appointments, and relevant information using our CRM software.
6. Follow-up: Conduct follow-up calls or emails to ensure that appointments are confirmed and rescheduled if necessary.
7. Customer Service: Offer exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
8. Achieve Targets: Work towards achieving individual and team-based appointment setting targets and performance goals.
9. Team Collaboration: Collaborate effectively with sales representatives and technicians to ensure seamless communication and coordination.

Qualifications:

• High school diploma or equivalent (additional education is a plus).
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using CRM software and computer applications.
• A customer-centric approach and a passion for helping customers.

Preferred Skills:

• Experience in the home improvement or window industry is a plus.
• Bilingual or multilingual skills are an asset.
• Strong problem-solving skills.
• Ability to adapt to changing priorities and fast-paced environments.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and development programs.
• Career growth opportunities within ARDMOR Inc.
• Supportive and collaborative work environment.