Customer Care Specialist

Welcome to the new era of business communications with messaging and calling platforms our clients leverage to achieve their business goals! We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family. We stand behind our mission to help companies Connect. Engage. Smile.

As we continue to grow and innovate, we’re on the lookout for passionate, results-driven individuals to be a part of the MMDSmart Customer Service team. One of our pivotal roles is that of a Customer Care Specialist, a champion in fostering positive customer interactions and experiences.

What you will do:

• Engage with customers, addressing and resolving their concerns via chat and email;
• Liaise with cross-functional teams, including account managers, technical specialists, and developers, to report and address issues;
• Oversee the problem-solving process, ensuring timely resolution and gathering feedback from both clients and internal teams.

You’re a perfect match if you have:

• Proficiency in English (Upper-Intermediate or Advanced level).
• Resilience under pressure;
• Familiarity with Microsoft Office and Google Docs;
• A keen appetite for learning and self-improvement;
• A dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 — 18:00 OR 7:00 — 16:00) and evening (13:00 — 22:00);
• Readiness to potentially work night shifts (22:00 — 7:00).

What we offer:

• Professional development: we will help your ambitions become a reality;
• Young and friendly working atmosphere with no bureaucracy;
• Fully remote working format (with an opportunity to visit an office in Kyiv if you need it);
• Medical insurance;
• Variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
• Educational events and courses compensation, English classes with a native speaker;
• Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!