Optical Boutique Coordinator

New York’s Premier Destination for Luxury Eyewear

Position: Optical Boutique Coordinator

Location: Remote

English Level: B1-С2

About:

Since 1996, our boutique has been a trailblazer in the eyewear industry in NYC, known for its extensive and exclusive collection of luxury frames and adedication to advanced lens technology. We pride our selves onblending optics, style, and fashion to offer a unique client experience that stands out in the eyewear fashion industry.

Role Overview:

As an Optical Boutique Coordinator, you will be an integral part of our team, ensuring the seamless operation of our multi-store operation. This role is perfect for individuals who are process driven, responsible, enjoy multitasking, and thrive in a dynamic, high-end environment.

Select Key Responsibility Examples:

• Appointment Coordination: Efficiently manage appointment scheduling across our multi store operation, including regular monitoring of different appoitment management systems and manually synchronizing it with our internal systems.
• Customer Communication: Ensure all customer appointments are confirmed and maintain active communication with our store teams to ensure alignment across all channels.
• Scheduling Management: Keep track of staff schedules and handle necessary adjustments.
• Feedback Collection: Engage with customers to gather feedback post-appointment.
• Medical and Vision Insurance Processing: Handle insurance claims and verifications, ensuring all necessary information is up to date in our systems.
• Inventory Management: Monitor and analyze store inventories, suggest reorder of popular brands, track new product offerings, and manage purchase orders and inventory issues.
• Store Supplies: Keep an eye on store needs and quickly order necessary supplies as requested by staff.
• Other: Anything else requested by team for effective and smooth operations.

Qualifications:

• Strong organizational skills and the ability to multitask.
• Excellent communication skills and a knack for customer service.
• Proactive, self-starter attitude with a team-player mindset.

Why Join Us?

This is more than just a job; it’s a chance to be part of a team that’s redefining luxury eyewear in New York. You’ll have the opportunity to grow professionally, contribute to an exceptional customer experience, and be part of a unique journey in the world of eyewear fashion.