Head of customer support

Job description

United Plumbing is a local Californian plumbing company specializing in water heater installation and repair.

Apply ONLY if you have English C1 level and proficient Russian.

Schedule: 8−9am — 5−6pm PST time zone (6−7pm — 3−4am Kyiv time).

Responsibilities:

direct, manage and monitor the overall performance of the customer services team
effective liaison, support and assistance between customer services department and rest of organisation
maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
development of plans for customer services activities to include customer management to achieve satisfaction targets
reporting (content and format as agreed) on a monthly basis or as otherwise required
developing plans for team activities to include strategy to achieve agreed targets
train CS Team

Requirements and skills:

Salary: $2000.