Customer Service Representative (USA Logistics)

Ми шукаємо:

• Якщо в тебе є досвід в логістиці США
• Якщо в тебе немає досвіду в логістиці США
• Якщо ти добре розмовляєш англійською (В2 і вище)
• Якщо ти хочеш навчатись професіям в логістичній сфері
• Якщо ти хочеш працювати з офісу у молодій професійній команді

Ми пропонуємо:

• Виплати прив’язані до курсу $
• Повернення вартості податків
• Бонусні виплати
• Регулярні перегляди зарплати
• Програму тренінгу з 0 для людей без досвіду
• 22 дні оплачуваних вихідних на рік

Графік:

14:00 — 21:00 from the office, 21:00 — 24:00 from home (Kyiv time), Mon-Fri.

Тільки з офісу за адресою:

вулиця Любомира Гузарa, Івано-Франківськ, Івано-Франківська область, 76000

Опис компанії та обов’язків:

Vista Trans Holding Inc. is a leading asset-based carrier located in Lake in the Hills, IL. With a robust fleet of 550 power units, we specialize in a range of transportation services, including dry, temperature-controlled, hazmat, and over-dimensional freight. At Vista, we are committed to delivering exceptional service and innovative solutions to meet the diverse needs of our clients. Our team of experienced professionals and state-of-the-art equipment ensures the highest standards of safety, efficiency, and reliability in every shipment we handle.

Essential Duties and Responsibilities:

• Managing and growing assigned customer accounts and relationships
• Acting as the primary point of contact between Vista and the customer
• Following up with the internal team on the status of current loads
• Accepting and entering loads into the company’s system
• Ensuring accurate and up-to-date data entry for all customer loads
• Verifying rates, pickup and delivery appointments, and required information
• Scheduling and rescheduling pickup and delivery appointments
• Collecting all required paperwork for opening and closing each load
• Ensuring add-ons, detention, layovers, and accessorial charges are properly collected from the customer
• Communicating with planners and the sales team to build strong, long-term strategies with clients
• Maintaining a high level of customer satisfaction through proactive and clear communication
• Monitoring performance of service teams to ensure high-quality, premium service delivery
• Protecting Vista’s interests while balancing customer priorities and expectations
• Following all company procedures, policies, and standards

Skills:

• Strong interpersonal and communication skills
• Excellent multitasking and time-management abilities
• Organized, self-disciplined, and proactive
• Customer-focused with a positive, solution-driven mindset
• Ability to work under pressure and meet deadlines
• Professional and friendly personality
• Strong desire to learn and grow within the company
• Prior experience in any office or administrative role is a plus

Please apply on Work.ua and make sure to have an English-written resume.