Operation manager

Operations manager

The Operations manager will be responsible for building systems, optimizing resources, improving team performance, and ensuring jobs are completed on time, within budget. This role requires someone who is analytical, direct, solutions-focused, and not afraid to dig into the details.

This is a full-time leadership role.

Work schedule is 9am — 6pm EST time zone, NY.

What will you do:

• Optimise and maintain an effective scheduling system for a team of technicians, making sure appointments are well-timed, resources are used wisely, materials are ordered, and jobs are completed on time
• Build and monitor operations and technician performance using daily analytics, track expenses like vehicle repairs, amount of time spent on job site and analyze areas where time or money is being wasted
• Take responsibility for identifying issues in real time, clearly communicating problems, and offering actionable solutions without delays or excuses
• Monitor team performance daily through metrics and dashboards — scheduling efficiency, job completion times, and more

• Dive into each department to deeply analyze processes, understand bottlenecks, and improve overall efficiency. Ensure strong communication flows between field teams, office staff, and leadership, creating a culture of transparency and accountability

• Identify recurring issues, gather feedback from team leads, and implement practical solutions that support both short-term execution and long-term scalability

• Set clear KPIs for performance and hold teams accountable while also supporting their growth and development

• Continuously seek ways to optimize operations through automation, better tools, smarter resource allocation, or training

What skills you need:

• Proven ability to run and improve day-to-day business operations across multiple departments
• Experience leading large, cross-functional teams (50+ people) with a hands-on, supportive approach
• Skilled in mapping workflows, building SOPs, and removing bottlenecks
• Ability to interpret data, monitor KPIs, and make decisions based on insights
• Experience creating efficient technician schedules and optimizing field resources
• Track operational expenses, reduce waste, and improve profitability
• Capable of setting up scalable systems, tools, and automations from scratch
• Quick to identify problems, communicate clearly, and implement actionable solutions
• Strong written and verbal communication to align field teams, office staff, and leadership
• Startup mindset
• Able to juggle priorities and ensure deadlines and budgets are met
• Comfortable adopting and optimizing tools for operations, reporting, and communication
• Leads teams through transitions and improvements with clarity and confidence

What we offer:

• Compensation: 2000−3000 usd a month + % from gross profit
• Minimal bureaucracy and streamlined processes
• Access to any tools or resources needed to improve operations
• Clearly defined KPIs to measure effectiveness

What the candidate process looks like:

1. Candidate application
2. Intro video call with a recruiting team
3. Video call with hiring manager
4. Interview with CEO
5. Offer