Operations Dispatcher (Process Coordinator)

Big City HVAC & Appliance Repair is a San Diego-based service company specializing in appliance repair and HVAC services. We work with both private customers and major Home Warranty providers.

We are currently looking for a detail-oriented and organized professional who will help us keep operations running smoothly and ensure everything stays under control.

This role is ideal for someone who enjoys structured work, takes ownership of processes, and is committed to delivering results.

Responsibilities —

• Coordinate and assign jobs to technicians (scheduling, routing, workload management)
• Monitor the full job lifecycle — from assignment to completion
• Ensure timely ordering of parts and track their delivery
• Verify accuracy of job data and updates in the CRM system
• Track job statuses, deadlines, and SLA compliance
• Provide accurate and timely updates and reports to management
• Identify process gaps and suggest improvements
• Assist in resolving operational issues with technicians and customers
• Communicate with partners when needed

Requirements —

• Experience in dispatching, operations coordination, or process control
• (a plus: HVAC, appliance repair, home services, or B2B environments)
• Strong attention to detail and ability to manage multiple processes simultaneously
• Experience working with CRM systems
• Proficiency in Google Workspace and Excel / Google Sheets
• English — Advanced, Russian — required

Key personal qualities —

responsibility, structured thinking, proactivity, resilience, and strong follow-through

What We Offer —

• Fully remote position
• Long-term opportunity in a stable U.S.-based company
• Working hours: 08:00—17:00 (San Diego time)
• Salary up to $1,200/month (base + KPI + bonuses)
• Training and support during onboarding

📩 How to Apply

Send your resume via Telegram 👉 @Di_vrabote

We aim to respond quickly 🙂