Hardware, Systems Support Engineer

A European technology company is launching its office in Kyiv and is looking for a Technical Support Engineer who will work with hardware devices, software installation, network configuration, testing, and technical support of complex systems.

The parent company is primarily a software producer. The company delivers complete system solutions with its own software installed on hardware devices, supporting a wide range of tactical use cases.

The main focus is hands-on work with technical equipment, system configuration, testing, hardware/software troubleshooting, and preparing systems for further use.

Main Responsibilities

• Install and configure operating systems, drivers, and proprietary software.
• Prepare hardware devices for use with the company’s software solutions.
• Configure network equipment, including switches, routing, IP setup, TCP/IP, and VLANs.
• Assist with the physical assembly and integration of hardware components in racks, cabinets, or special enclosures.
• Perform standardised tests and document results for QA purposes.
• Identify, analyse, and resolve technical issues at both hardware and software levels.
• Maintain the test environment, including tools, servers, and network infrastructure.
• Follow internal procedures, checklists, documentation standards, and quality requirements.

Requirements

• 2−3+ years of experience in technical support, IT operations, system administration, network administration, technical production, or a similar role.
• Good understanding of TCP/IP, VLANs, routing, switches, and network configuration.
• Experience with hardware/software troubleshooting.
• Experience with operating system installation, driver setup, and basic system configuration.
• Ability to work with technical documentation, checklists, and standard procedures.
• Fluent Ukrainian.
• English — sufficient for reading technical documentation and communicating with an international team.

Will Be an Advantage

• Experience with servers, network equipment, or complex technical systems.
• Experience in system integration or technical production.
• Experience in companies with high standards for quality, documentation, and security.
• Understanding of QA/testing processes for technical systems.
• Experience with military-tech, defence, telecom, security systems, or electronics will be a strong plus.

Personal Qualities

• High attention to detail.
• Accuracy and responsibility when working with technical equipment.
• Strong problem-solving skills.
• Ability to follow procedures and checklists.
• Willingness to learn new and specialised technologies.
• Ability to complete tasks independently and take ownership of the result.
• Calm and structured approach to troubleshooting.

The Company Offers

• Work in a European technology company.
• The company provides military reservation / exemption support in accordance with current Ukrainian legislation.
• Participation in the launch of a new office and technical team in Kyiv.
• Work with complex systems combining software and hardware.
• Cooperation with an international team.
• Professional development in system integration, technical support, testing, and QA processes.
• Official employment and stable working conditions.A European technology company is launching its office in Kyiv and is looking for a Technical Support Engineer who will work with hardware devices, software installation, network configuration, testing, and technical support of complex systems. The parent company is primarily a software producer. The company delivers complete system solutions with its own software installed on hardware devices, supporting a wide range of tactical use cases. The main focus is hands-on work with technical equipment, system configuration, testing, hardware/software troubleshooting, and preparing systems for further use. Main Responsibilities Install and configure operating systems, drivers, and proprietary software. Prepare hardware devices for use with the company’s software solutions. Configure network equipment, including switches, routing, IP setup, TCP/IP, and VLANs. Assist with the physical assembly and integration of hardware components in racks, cabinets, or special enclosures. Perform standardised tests and document results for QA purposes. Identify, analyse, and resolve technical issues at both hardware and software levels. Maintain the test environment, including tools, servers, and network infrastructure. Follow internal procedures, checklists, documentation standards, and quality requirements. Requirements 2−3+ years of experience in technical support, IT operations, system administration, network administration, technical production, or a similar role. Good understanding of TCP/IP, VLANs, routing, switches, and network configuration. Experience with hardware/software troubleshooting. Experience with operating system installation, driver setup, and basic system configuration. Ability to work with technical documentation, checklists, and standard procedures. Fluent Ukrainian. English — sufficient for reading technical documentation and communicating with an international team. Will Be an Advantage Experience with servers, network equipment, or complex technical systems. Experience in system integration or technical production. Experience in companies with high standards for quality, documentation, and security. Understanding of QA/testing processes for technical systems. Experience with military-tech, defence, telecom, security systems, or electronics will be a strong plus. Personal Qualities High attention to detail. Accuracy and responsibility when working with technical equipment. Strong problem-solving skills. Ability to follow procedures and checklists. Willingness to learn new and specialised technologies. Ability to complete tasks independently and take ownership of the result. Calm and structured approach to troubleshooting. The Company Offers Work in a European technology company. The company provides military reservation / exemption support in accordance with current Ukrainian legislation. Participation in the launch of a new office and technical team in Kyiv. Work with complex systems combining software and hardware. Cooperation with an international team. Professional development in system integration, technical support, testing, and QA processes. Official employment and stable working conditions.