Customer Support Specialist (German-speaking, contract B2B, iGaming)

We are looking for a proactive, forward-thinking Customer Support Specialist to help keep our online platform running smoothly. We welcome applications from motivated people who enjoy learning and staying up to date with new tools and technologies. Join us and play a key role in our continued growth.

Responsibilities:

• Handling player queries via email and live chat, professionally and on time
• Verifying customer documents (KYC) in line with our procedures
• Monitoring the performance and day-to-day functioning of the online platform
• Identifying technical issues and escalating them to the relevant teams for resolution

Requirements:

• Excellent command of German (native or near-native)
• Good command of English or Polish (our working languages)
• Experience in customer support, ideally for an online platform
• Calm, quick decision-making in time-sensitive situations
• Availability for shift work: 9:00—17:00 or 15:00—23:00 (Kyiv time)

What we offer:

• B2B contract
• Fully remote work
• Two shifts
• A dynamic, fast-growing international environment
• Room to grow and develop
• Competitive salary

If you enjoy taking on new challenges and working with the latest technologies, we’d love to hear from you. Please submit your CV. We’ll only contact selected candidates — thank you for your understanding.