Customer Service, Office Administrator

Вимоги:

• Excellent verbal and written communication skills.
• Friendly, professional, and confident phone presence.
• Strong customer service skills.
• Organized and detail-oriented.
• Comfortable making outbound follow-up calls.
• Able to manage multiple conversations and tasks at the same time.
• Reliable and consistent with follow-ups.
• Comfortable working with email, text messaging, online lead platforms, and CRM software/JobTread.
• Basic computer skills and ability to learn new systems quickly.
• Ability to communicate professionally with homeowners.
• Ability to work independently and recognize what needs attention without constant supervision.
• Experience in customer service, office administration, construction, home improvement, or sales support is preferred but not required.

Умови роботи:

• Full-time position
• Monday-Friday schedule
• Training and support provided
• Opportunities for professional and career growth
• Friendly and supportive team
• Stable position in a growing company

Обов’язки:

• Answer incoming phone calls professionally and assist customers with general questions.
• Monitor and respond to company emails throughout the business day.
• Respond promptly to new customer inquiries and leads.
• Contact new leads to gather basic project information, including project type, location, timeline, and customer needs.
• Schedule estimates, consultations, site visits, and follow-up appointments.
• Confirm upcoming appointments with customers.
• Follow up with customers after estimates and proposals have been sent.
• Follow up with leads who have not responded.
• Maintain consistent communication with prospective customers throughout the sales process.
• Respond to inquiries received through Yelp, Thumbtack, Google, website forms, social media, and other lead platforms.
• Keep lead information, notes, communication history, and customer details updated in the company CRM/JobTread.
• Make sure every new lead is entered correctly and assigned to the appropriate person.
• Track leads through different stages such as New Lead, Contacted, Estimate Scheduled, Proposal Sent, Follow-Up, Won, or Lost.
• Communicate with project managers and estimators regarding customer questions, appointments, and project updates.
• Provide customers with basic information about City Bee Deck & Railing’s services, service areas, estimate process, financing options when available, warranties, and next steps.
• Follow up with customers regarding missing documents, selections, signatures, deposits, or other information needed to move projects forward.
• Assist with rescheduling appointments when necessary.
• Check voicemail and return missed calls promptly.
• Maintain organized customer records and contact information.
• Contact previous customers after project completion to make sure they are satisfied.
• Request customer reviews after completed projects on Google, Yelp, and other relevant platforms.
• Help handle customer concerns and direct more complicated issues to the appropriate manager.
• Maintain a professional, friendly, and helpful tone in all customer communications.
• Assist with basic office and administrative tasks as needed.
• Keep management informed about urgent customer issues, high-priority leads, cancellations, or communication problems.
• Help ensure that no customer inquiry, lead, email, or follow-up is forgotten.

Interested in joining our team? Please send your resume to [apply]. We look forward to hearing from you!