Senior Dispatcher (Drop Bury)

Lantech Communications, LLC is a leading provider of cable installation services in the telecommunications industry. Founded in 2017 and headquartered in Chicago, IL, we’re dedicated to delivering quality service across the US. Our diverse and growing team of professionals ensures reliable, high-quality installations for our B2B clients in internet and cable TV services.

We are seeking a remote Senior Dispatcher to coordinate our drop bury operations and supervise a small team of 1−3 junior dispatchers.

• Position type: full-time, fully remote.
• Work schedule: 5/2; 7:00 a.m. — 4:00 p.m. CT (Chicago time) / typically 3:00 p.m. — 12:00 a.m. Kyiv time, with flexible breaks.

This is a hands-on leadership role combining daily dispatching responsibilities with team supervision. We’re looking for an experienced professional who can keep operations organized, support junior colleagues, resolve issues proactively, and ensure that nothing important falls through the cracks.

Why choose us?

• We’re growing quickly, love what we do, and care about the results. 😎
• Enjoy the flexibility of a full-time remote role, with mornings to yourself and two fixed days off for appointments, hobbies, workouts, or simply recharging.
• Benefits include 15 paid vacation days, up to 10 sick days, a day off for your Birthday, Family Days for a wedding or the birth of a child, a fully paid Christmas slowdown week («office holidays»), and US federal holidays off.
• Take on a leadership role with opportunities to develop your team management and field operations expertise.
• Join a supportive team, take ownership of important operational processes, and see the direct impact of your work on daily results.

Qualifications:

• English level B2 or higher is a must.
• At least 3 years of relevant experience in dispatching, scheduling, or field operations, preferably in telecommunications, utilities, or construction.
• Strong working knowledge of Microsoft Excel, including formulas, data management, maintaining complex trackers, and preparing operational reports.
• Knowledge of Google Sheets is a plus.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and coordination skills, with the confidence to follow up with field teams, address issues, and escalate concerns when necessary.
• Ability to work independently, make operational decisions, and take responsibility for the accuracy and timeliness of team results.
• Previous experience supervising, mentoring, or training junior team members is a significant advantage.
• Experience with drop bury operations, utility locate requests (811), or telecommunications field service workflows is a strong plus.
• A personal computer or laptop, reliable internet connection, and the ability to work independently in a remote setting.

Key Responsibilities:

Dispatching & Field Operations

• Prepare and update daily routing for drop bury jobs based on operational priorities, crew availability, and job information.
• Manage job assignments and maintain accurate statuses in company and client systems.
• Communicate with field teams to obtain missing updates, clarify job details, and ensure timely follow-ups.
• Identify and help resolve scheduling conflicts, delays, blocked jobs, and other operational issues, escalating critical matters to the Director of Field Operations.
• Submit utility locate requests through 811 or applicable state systems, track ticket statuses, and follow up on requests requiring correction, clarification, or renewal.
• Prepare and analyze operational reports in Excel, including job assignments, progress, completed work, outstanding jobs, and team performance.
• Identify missing or inconsistent information and ensure that records are corrected promptly.

Team Supervision & Quality Control

• Supervise and coordinate a team of 1−3 junior dispatchers, distributing tasks, setting priorities, and monitoring daily workload.
• Review dispatchers' work to ensure accurate job assignments, timely status updates, proper documentation, and compliance with internal procedures.
• Provide guidance, hands-on training, and day-to-day support to junior team members.
• Handle more complicated operational situations and assist dispatchers in resolving issues they cannot address independently.
• Monitor deadlines, outstanding tasks, and overall workflow to ensure consistent team performance.
• Identify recurring issues and suggest improvements to dispatching procedures, reporting, and team coordination.
• Keep the Director of Field Operations informed about operational challenges, team performance, and matters requiring management attention.

Diversity. Equity. Inclusion.

• We are an equal opportunity employer and welcome applicants from all backgrounds to apply. 🥰
• Please note that we currently do not consider contractors based in the russian federation or holding russian citizenship. Thanks for understanding!

Ready to take the lead and help keep our drop bury operations running smoothly? Apply today, and let’s drive success together!