IT, Cybersecurity Senior Manager

Razom is a U.S.-based nonprofit organization founded in 2014 in response to the Revolution of Dignity. The organization brings together people and resources to support a safe, democratic, and prosperous Ukraine through humanitarian aid, civil society development, education, and advocacy.

Razom is looking for a Senior Manager of Information Technology (IT) and Cybersecurity to lead and maintain the organization’s digital infrastructure across the US and Ukraine. This hands-on role combines systems and network administration, daily technical support, cybersecurity, staff training, and the development of organization-wide IT policies and processes.

Responsibilities

• Administer Google Workspace and organizational tools, including Slack, Zoom, Asana, and password managers
• Manage IT onboarding and offboarding, including user accounts, software licenses, access permissions, and secure access removal
• Provide daily technical support to employees using macOS and Windows
• Manage office networks, VPNs, and secure remote access for teams in Ukraine and the US
• Maintain the organization’s website, including updates, backups, security, and performance monitoring
• Deploy and manage EDR software, firewalls, MFA, and other cybersecurity tools
• Conduct vulnerability assessments, phishing simulations, threat monitoring, and incident response planning
• Develop and update IT, cybersecurity, data protection, and responsible AI use policies
• Train employees on digital security, OpSec, safe communication tools, and cybersecurity best practices
• Support process automation in Asana and develop a strong understanding of Razom’s internal ERP system
• Manage IT vendors, external consultants, software licenses, and hardware procurement
• Support third-party data governance and ensure secure data handling by vendors and partners
• Ensure compliance with relevant donor requirements and data protection regulations
• Develop the organization’s global IT and cybersecurity strategy in line with emerging needs and threats

Requirements

• 5 years of experience in IT administration, IT operations, or a related field
• At least 2 years of experience in a senior, lead, or supervisory role
• Experience supporting a global or distributed organization
• Hands-on experience with Google Workspace or Microsoft 365, cloud infrastructure, content management systems, and remote device management tools
• Strong knowledge of network security, VPNs, MFA, encryption standards, access management, and threat mitigation
• Experience supporting both macOS and Windows users
• Ability to combine strategic work with daily technical and administrative tasks
• Strong problem-solving skills and ability to build processes in a dynamic environment
• Professional fluency in written and spoken English and Ukrainian
• Experience in an NGO or with a US-based organization will be an advantage
• Experience with Starlink, backup power systems, or other infrastructure resilience solutions in Ukraine will be an advantage

Conditions

• Full-time employment
• Official employment
• Ukraine-based role, with Kyiv or Lviv preferred
• Working hours with some overlap between the US and Ukraine teams
• Opportunity to build and develop the organization’s global IT and cybersecurity function
• Opportunity to contribute to a mission-driven international organization supporting Ukraine

Lobby X is a socially responsible business, a unique combination of the job platform and full-cycle recruiting agency, specializing in hiring top talents for government, business, tech, miltech, and progressive non-governmental organizations in Ukraine and globally.