Key Account Manager (FMCG)

ABOUT COMPANY

SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.

We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.

SoftServe Business System’s ideal candidate is able to share the values of the company and become a reliable partner for the team.

REQUIREMENTS

• At least 2 years of experience in the FMCG sector in a similar role
• Good knowledge of market principles and business relationships
• Proven skills in conducting commercial negotiations, including with decision-makers and C-level executives
• Ability to assess client potential and develop account growth plans
• Strong B2B and IT sales expertise
• Experience identifying new sales opportunities based on clients' business needs
• Strong relationship-building and client management skills
• Knowledge of IT business operations
• General understanding of software development and implementation processes
• Basic knowledge of business documentation and contract management
• Excellent presentation skills and the ability to communicate the value of products and solutions to clients
• Results-oriented mindset
• Flexibility and the ability to adapt quickly to changes
• Strong self-organization and time management skills

RESPONSIBILITIES

• Managing communication with a portfolio of FMCG clients
• Developing existing client accounts and identifying growth opportunities
• Ensuring the achievement of sales and revenue targets for existing accounts
• Managing the full client lifecycle, from identifying business needs and preparing proposals to signing agreements and managing ongoing projects
• Preparing commercial proposals and presentations, and contributing to tender documentation
• Presenting products and services to clients
• Building long-term partnerships with clients
• Conducting regular account reviews to assess client needs and determine the type and cost of services
• Managing contractual relationships with clients
• Negotiating pricing, terms, timelines, and scope of cooperation
• Establishing and developing relationships with key stakeholders and decision-makers
• Coordinating collaboration between clients and internal company teams
• Ensuring a high level of customer satisfaction
• Collaborating with internal departments to support client needs and achieve business goals