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Work experience

Support Quality Control Manager

from 01.2026 to now (6 months)
EverHelp, Дистанційно (IT)

I have over 2.5 years of experience in customer support. My responsibilities included monitoring the performance of support team members, evaluating service quality, and preparing detailed reports on operational efficiency. I also handled complex cases that required thorough analysis and decision-making, ensuring compliance with internal policies and maintaining high service standards.

I was actively involved in auditing support processes, verifying their alignment with quality requirements, and initiating improvements to enhance overall efficiency. Part of my role was onboarding and training new team members, conducting interviews during the hiring process, and providing mentorship to colleagues. I also closely collaborated with People Partners, supporting team development and facilitating transparent communication across departments.

Additionally, I participated in planning and implementing the department’s OKRs, contributing to setting priorities and aligning them with broader company objectives. Through a systematic and analytical approach, I was able to improve service quality and increase customer satisfaction.
Looking ahead, I am eager to develop further in the fields of Quality Assurance and Customer Experience, focusing on analytics and process automation. I am also interested in growing into a leadership role, combining strong expertise in quality with effective people management.

Customer Support Agent

from 09.2025 to 12.2025 (4 months)
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Providing assistance for clients in iGaming field

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from 01.2025 to 08.2025 (8 months)
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Репетитор англійської мови

from 05.2022 to 02.2023 (10 months)
Englishdom, Дистанційно (Освіта, наука)

Репетитор англійської мови

from 08.2019 to 02.2022 (2 years 7 months)
Skyeng, онлайн-платформа для вивчення англійської (Україна), Дистанційно (Освіта, наука)

Education

Національний університет "Києво-Могилянська академія"

Факультет гуманітарних наук, Київ
Higher, from 2023 to 2025 (2 years)

Master's degree
Diploma with honours

Національний університет "Острозька академія"

Факультет романо-германських мов, Острог
Higher, from 2019 to 2023 (4 years)

Bachelor's degree
Diploma with honours

Княгининівський ліцей

Маяки
Secondary, from 2016 to 2019 (3 years)

Linguistic lyceum

Knowledge and skills

• Уважність
• Уміння працювати в режимі багатозадачності
• Ведення CRM
• Самостійність
• Контроль роботи персоналу
• MS Excel
• Неконфліктність
• Здатність до навчання
• Робота в команді
• Тайм-менеджмент
• Організаторські здібності

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — average