Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10040276/

Work experience

Technical support specialist

from 06.2019 to now (7 years)
Black Box technology system limited, Remote (IT)

Technical support specialist (Helpdesk/Desktop Support) / customer support
1. Deliver customer support in English, helping customers troubleshoot and resolve technical issues related to the company’s products.
2.Work closely with the development team to communicate customer feedback and ensure timely resolution of issues.
3. Delivered Level 1/2 support to 200+ end-users via in-person, remote, and phone channels.
4. Troubleshot 500+ hardware/software issues across desktops, laptops, printers, etc.
5. Installed and configured OS and applications on 100+ systems.
6. Managed IT inventory of200+ assets with up-to-date tracking.
7. Documented support tickets, resolutions, and follow-ups using a ticketing system.

Network Administrator
• Configured and maintained 20+ switches, routers, and firewalls.
• Resolved 100+ LAN/WAN issues, improving network uptime.
• Monitored network health, reporting monthly abnormalities.
• Supported IP, DNS, DHCP, VLAN setups for 100+ endpoints.
• Documented network changes for better team coordination.
• Deployed wireless networks across 5+ branches.
• Assisted 300+ users with wired/wireless access.
• Fixed 30+ printer and VoIP connectivity issues.

Junior Server Administrator
• Assisted in setup and maintenance of 10+ Windows/Linux servers.
• Monitored server performance, ensuring 99%+ uptime using standard tools.
• Performed regular backups and supported disaster recovery for critical systems.
• Applied updates, patches, and configuration changes across 15+ systems.
• Managed 200+ user accounts, permissions, and group policies via Active Directory.
• Supported file/print server tasks and basic virtualization using VMware/Hyper-V.
Wireless Access Point Technician
Installed and configured 22+ wireless access points (APs) across multiple sites.
Configured secure wireless networks (WPA2/WPA3, guest access) for 200+ users.
Troubleshot signal and interference issues, reducing user complaints by 25%.
Monitored wireless performance and escalated recurring issues as needed.
Supported firmware updates and managed APs via controller/cloud platforms.
CCTV Technician/Support
Installed and configured 60+ CCTV systems (IP and analog) across various locations.
Ensured optimal camera positioning and cabling for full coverage and clarity.
Monitored system performance and maintained 6+ NVR/DVR units.
Resolved 50+ CCTV issues, including connectivity, power, and storage faults.
Integrated CCTV systems into existing networks for remote access and monitoring.
Maintained detailed documentation and logs for all surveillance setups.

Education

Taras Shevchenko National University of Kyiv

IT Specialist, Київ
Higher, from 2018 to 2019 (1 year)

Knowledge and skills

• Conducting online chats
• MS Office
• MS Word
• Computer literacy
• PC User
• Personnel management
• HTML
• Communicability
• Educability
• Concentration
• Graphic design
• Knowledge of graphic editors
• Print design
• Adobe Photoshop
• Interior design
• 2D graphics
• Clothing design
• Creativity
• Active sales
• Direct sales
• Ability to work in multitasking mode
• Management of CRM
• B2B Sales
• Purposefulness
• Technical literacy
• Selling
• Technical
• Time management
• Responsibility
• Excellent communication skills
• Goal-oriented
• Business communication
• Phone sales
• Email Marketing
• Sale of household appliances and electronics
• Indirect sales
• Cold sales
• Logistics Software: SAP
• Oracle
• TMS
• Freightos Data Analysis T
• Understanding MVP architecture
• Fluent written English
• Fluent

Language proficiencies

English — advanced

Additional information

Telegram: Mu_aw7399
Email: [open contact info](look above in the "contact info" section)