Тетяна

Tetiana Education

Shtohryn Bachelor’s Degree in Logistics and Supply
Chain Management
International University of Logistics and Transport
2017 - 2020

Business Development Wroclaw, Poland
Manager (Cloud Solutions) Master's Degree in Transport Management 2020 - 2023
International University of Logistics and Transport
Contact Wroclaw, Poland
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Experience
[open contact info](look above in the "contact info" section) Sales and Customer Success Manager 2021 - 2023
92a127209
IPL Group, Denmark (Remote)
About Me B2B Account Management: Managed the full procurement cycle
for international partner plants, ensuring high retention (95%) and
Cloud technology professional specializing in B2B
satisfaction across the European market .
sales and digital transformation across EU and UA
Cross-Functional Coordination: Acted as a key liaison between
markets. Proven expertise in hybrid licensing production, logistics, and procurement units to streamline delivery
scenarios, vendor management, and "turnkey" processes for large-scale industrial components.
corporate projects. Certified in MS-900 and Azure International Communication: Conducted daily business
Fundamentals, I bridge the gap between technical operations and problem-solving with B2B clients across Europe in
complexity and business value. Successfully a fast-paced environment .
launched internal sales enablement programs and Data & CRM Management: Maintained high accuracy in order
tracking and documentation within internal ERP systems,
AI-driven growth strategies.
ensuring data integrity for large-scale transactions.

Core Skills International Business Training: Conducted strategic business
trips to the headquarters in Denmark to undergo professional
Cloud & AI: M365, Google Workspace, Azure, shadowing and knowledge exchange with senior management
Copilot, Gemini, CSP Licensing. Business Development Manager (Cloud 2024 - Present
Sales & Marketing: Full-cycle B2B Sales, Technical
Solutions)
Demos, Webinars, Vendor Management
SAINTIS LLC, Ukraine
Operations & Soft Skills: Project Management,
Analytical Thinking, Cross-functional Coordination AI Adoption & Revenue Drive: Spearheaded Microsoft 365
.Support Management, SLA Monitoring, Incident
Copilot and Google Gemini adoption strategies, resulting in 40+
Escalation, Customer Success Strategy.
qualified sales conversations following a self-led technical
Achievements webinar .
Cloud Portfolio Management: Leading full-cycle B2B sales for
AI Leadership: Orchestrated and delivered a full-scale Microsoft 365, Google Workspace, and Azure across EU and UA
webinars on Microsoft 365 Copilot and other, markets, managing everything from lead qualification to post-
managing everything from concept to execution. .
deployment support.
Rapid Professional Growth: Obtained Microsoft 365
Strategic Licensing Advisory: Providing expert consultancy on
Fundamentals (MS-900) and other professional
certifications within the first 6 months of CSP models and hybrid licensing scenarios, helping clients
employment, demonstrating high adaptability and optimize their IT spend and infrastructure.
product mastery. Technical Migration Oversight: Coordinating complex data
Strategic Sales Enablement: Launched an internal migrations (e.g., Gmail to Exchange Online) and managing high-
training initiative for the sales team, developing level technical escalations with vendors and distributors.
materials and mentoring colleagues on complex Project Management & Branding: Orchestrated a "turnkey"
licensing scenarios and objection handling.
corporate marketing project, managing the full cycle from
Cloud Architecture Consulting: Led cross-vendor
vendor selection and budget negotiation to the delivery of
consultations for clients using both Google and
Microsoft ecosystems, designing tailored hybrid premium branded assets.
architecture plans. Sales Enablement: Developed internal training programs and
playbooks for the sales team, focusing on licensing updates and

Certifications objection handling to accelerate onboarding.
Support & Incident Management: Managing the customer
Microsoft 365 Certified: Fundamentals support lifecycle, acting as the primary escalation point for
Credential ID 3EB1342195545BFF technical issues related to Microsoft 365 and Google Workspace.
Microsoft Teams Rooms Solution Sales Service Delivery: Overseeing support ticket resolution and
Professional coordinating between clients and technical engineering teams to
Credential ID 13347891_142793_LP_69664 ensure timely problem-solving and high SLA compliance.
Microsoft Certified: Azure Fundamentals Customer Success: Proactively monitoring service health and
Teams Meetings and Meeting Rooms client feedback to transition support cases into opportunities for
technical assessment (18819) infrastructure optimization and upsells.
Internships & International Experience

Recruitment Internship
Israel IT, Ukraine | 2020 (3 months)

Completed a 3-month training program focused on IT recruitment, sourcing, and candidate screening.
Gained hands-on knowledge of the role-based structure in tech companies and developed an
understanding of technical job profiles, hiring pipelines, and recruitment strategy in IT.

Work & Travel Program
New Jersey, USA | Summer 2019
Participated in the U.S. Work and Travel cultural exchange program. Worked in a fast-paced,
multilingual environment while improving English and Spanish communication skills. Developed
cross-cultural adaptability and interpersonal experience through direct interaction with international
teams and customers.

Languages
Ukrainian – Native speaker
English – Confident upper-intermediate to advanced level (B2–C1); used daily
for professional communication, international support, and client meetings
Polish – Solid upper-intermediate (B2); completed full Master’s degree in
Polish, comfortable in both written and spoken contexts
Spanish – Conversational level (A2); used during travel and cultural exchange
Italian – Beginner level (A1); learning casually, with basic reading and listening
understanding