Iryna

IRYNA KOZLOVA
Swansea
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

PERSONAL PROFILE
I am a dedicated, highly organised, individual that strives to achieve to the best of my abilities always, with the ability to work to targets in stressful environments, having had experience of working as administrator and a customer service 24/7 assistant in heating store and company. I am adaptable and can work on my own initiative unsupervised or as a member of a larger more directed and focused team. I would view all new challenges and training as opportunities to enhance my existing skills, learn, and develop new ones to the benefit of both myself and any employer. I wish to be considered for administration and retail positions as I feel that my experience and skills set can be adapted readily to these environments

SKILLS
1. Administrative skills. Retail skills
2. General office skills & achieving deadlines
3. Accounting programme Sage- 50
4. Ability to manage multiple task
5. Bookkeeping transaction and control -part 1
6. Punctual with good time management
7. Attention to detail and fast learner
8. E-mail management and good team player skills
9. Good IT skills-Excel, MS Office, Google Tabs, Google Sheets
10. Good management skills. Positive attitude
11. Typing, data entry document preparation, carry out different administrative tasks
1 12 Problem solving and decision maker
14 Property renovation and property managment
Team collaboration and work with own initiative.
13 Ability to work quickly but efficiently.

EMPLOYMENT HISTORY / WORK EXPERIENCE / VOLUNTEERING
2000 – 2022 Diagnostics, Ukraine
key achievements
• Work allowed the company to become one of the 5 top sailing and installation plumbing system and heating boilers companies in the region.
• Successfully led and managed online heating equipment store since 2012 with 95% positive feedback.
• Organizing heating sales department. Work with the suppliers. and negotiating the most favorable terms for the company. Procuring materials.

Duties as an Admin Assistant at a heating company included:
• Meeting, greeting and communicate effectively with customers and assisting with all manner of heating requirements
• Accurately schedule and coordinate annual service appointments for heating boilers
• Responding effectively and efficiency on the incoming repair requests and queries from customers in 24/7 boiler and plumbing service and schedule appointments and type of maintenance work.
• Monitor and manage payments for service plans.
• Processing survey information for the heating installation planning.
• General administrative tasks.
• Monitor and order heating kits needed for the installs.
• Liaising with our heating install teams out in the trade.
• Generate documents, e.g. warranties.
• Confirmation of the receipt of the request, date and time repair is scheduled, and follow up to verify completion.Receiving payments upon completion of installation to customer satisfaction
• Attending various technical and sales courses to update knowledge and learning

EDUCATION AND QUALIFICATIONS
Access to Business Course 2024-2025
Gower College Swansea
Pitman Training 2023
• Office skills diploma
Customer Service courses
Certificate of achievement
Polytechnical University, Zhytormir, Ukraine
Bachelor Level 6
• Electrical Engineer
Vaillant, Viessmann, Ferroli, Termet
• Courses for the sales managers of heating equipment

USAID programme for small business- Chicago
HOBBIES & INTERESTS
I enjoy caring for animals, DIY, renovations, interior design, and home staging.