Валерій

Valerii Myronov

ABOUT ME
[open contact info](look above in the "contact info" section) I am a dedicated and customer-focused professional
with a passion for delivering exceptional service. With a
[open contact info](look above in the "contact info" section) strong background in customer service, I thrive in fast-
paced environments where I can leverage my
v.mironov93949
@gmail.com
communication skills and problem-solving abilities to
ensure customer satisfaction.
Zolotonosha,
Ukraine
WORK EXPERIENCE

EDUCATION P4P
Casino Customer Support , December 2023 -
VASYL’ STUS DONETSK
January 2025
NATIONAL UNIVERSITY
Vip Casino Customer Support , January 2025 -
(2016-2018)
March 2025
Faculty of Physisc and
Mathematics
Resolving questions and issues of players via
chat.
SKLIARENKO GYMNASIUM Processing requests through the ticket system.
(2005-2016) Work with specialised CRM systems.
High School Diploma Manage player accounts (closing, reopening,
setting limits, crediting bonuses, etc.)

VIP Customer Support Team Lead , April 2025 -
March 2026
LANGUAGES
Team management.
Ukrainian (native)
Process monitoring and optimization.
English (B1)
Russian (full proficiency)
Preparation of team performance reports.
Communication and cooperation with other
departments.
Direct intervention in complex cases, resolving
issues for VIP clients that cannot be resolved
by regular agents.
 KYIVSTAR
Sales Assistant , June 2021 - June 2023
Answering questions and addressing concerns
[open contact info](look above in the "contact info" section)
Informing customers about sales, promotions
and policies
[open contact info](look above in the "contact info" section)
Maintained CRM systems, updated customer
v.mironov93949 records, search for data and ensured data
@gmail.com accuracy
Zolotonosha,
Implementation of the sales plan and quality
Ukraine indicators
Trainer (Part-time)
Guided interns on how to interect with internal
CRM systems
Teached sales and customer care techniques
Helped with creating custom reports (including
sales, products availability )

EDUCATION F5 (ELECTRONICS SHOP)
VASYL’ STUS DONETSK Sales Assistant , July 2018 - November 2020
NATIONAL UNIVERSITY
Recommended products or merchandise to
(2016-2018)
help customers
Faculty of Physisc and
Demonstrated how products work (PCs,
Mathematics
smartphones, watches and others)
SKLIARENKO GYMNASIUM Installed and configured different types of
(2005-2016) software (operation systems, antiviruses,
High School Diploma messengers)
Taking inventory and monitoring sales floor

LANGUAGES
Ukrainian (native)
English (B1)
Russian (full proficiency)