Oksana

Oksana Vinnyk
Administrative position

Objective: Administrator, manager
Date of birth: 21/06/1977, Lviv
Current city: Kyiv, Ukraine
e-mail: [open contact info](look above in the "contact info" section)
Tell: [open contact info](look above in the "contact info" section)

Work experience
2008-2020
Supervisor
Hotel-restaurant club “Munchausen”, Odessa
Duties: Front-Office, reservation desk, room service, accounting and related business support services
management. Individual Guests and groups reservations control.
Improving the coordination of the reception, maid service and restaurant sector services collaboration.
Communication assistance. Interpersonal and problem solving. Operational management of the staff.
Efficiently scheduling of the employees.Creation, approval and providing of new programs and offers for
the corporate and individual clients. Responsibility for managing hotel events in line with the annual sales
and marketing plan and to achieve/exceed budget for the hotel. Assistance in the evaluation of hotel
services. Staff training and motivation courses.

2002 – 2005
Administrator
"Vozdvyzhensky" Hotel, Kiev
Duties: Front-Office management, accounting. Serve as a liaison for Guests requiring information relating
to all aspects of the hotel. Consistently offering professional, friendly and engaging service. Providing
Guests of the hotel with information and advice, including follow-ups. Follow up on cancellations and
evaluations.

1998 – 2001
Administrator
"Premier Palace" 5 stars Hotel, Kiev
Duties: Responsible to assist in the smooth and effective operation of the Front Desk ensuring maximum
guest satisfaction, and adhering to the standards required by the Hotel. To ensure that all Front Office
standards operating policies and procedures are adhered and make sure procedures are being met or
exceeded on a daily basis for all Guests. Reporting to the Front Office Manager. Coordination of the
Guests arrival, stay and departure to ensure a seamless experience.

Education and courses:
1. 2013. New York English School. Intermediate level
2. 1997 – 2002, Kyiv University of Tourism, Economics and Law, Bachelor degree.
Hotel and travel management.
3. 2001. Estonian School of Hospitality.
Hotel services.
4. 1998. Kiev College of Hotel Management. Hotels and travel complexes.
Essential experience and skills
Ability to work efficiently and effectively in a team environment to achieve results and objectives.
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail.
Computer and professional literate - Word, Excel, Opera, Fidelio, R - Keeper
Personal qualities: intelligence, honesty, responsibility;
Languages: Starting learn the Italian language, English – intermadiate
Russian, Ukrainian - fluent
Family status: Single