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Work experience

Customer Service Specialist

from 12.2021 to 12.2025 (4 years)
Expo Event, Remote (IT)

Used everyday digital tools such as Google Suite, Slack, HubSpot, Zoom, Calendly, Jotform, and Zapier to communicate with teams, schedule meetings, track information, and stay organized.
•Relied on these platforms to ensure smooth coordination between teams and clear, timely communication with clients.
•Created and updated simple, easy-to-follow onboarding content that matched brand guidelines and helped users understand how to get started.
•Adjusted onboarding messages and materials to suit international users, making instructions clear, friendly, and accessible.

Sales coordinator

from 06.2019 to 11.2021 (2 years 6 months)
Avirock LLC, Remote (Real estate)

Supported client acquisition and account management by coordinating processes, following up on leads, and ensuring smooth handoffs that helped drive consistent business growth.
•Simplified user onboarding by creating clear checklists and feedback loops, making it easier for users to get started and complete required tasks.
•Reviewed user behavior and feedback to improve onboarding flows, reduce confusion, and keep users engaged throughout the process.
•Coordinated product updates and feature rollouts, ensuring users were informed, transitions were smooth, and operations continued without disruption.
•Created clear, well-structured content and materials that aligned with brand guidelines and improved overall user experience.

Technical support specialist

from 02.2015 to 09.2018 (3 years 8 months)
Gozack Logistics, Remote (Transportation and logistics)

Coordinated event logistics using AI-powered tools to connect speakers, sponsors, partners, and attendees, ensuring smooth scheduling, clear communication, and well-organized event flow.
•Managed budgets and operational planning for multiple events each year, organized networking sessions, and tracked progress to ensure timelines, resources, and deliverables stayed on course.
•Acted as the main point of contact for clients and internal teams, gathering requirements, resolving issues early, and making sure all technical and operational needs were aligned before and during events.
•Maintained clear documentation and provided real-time support throughout virtual and hybrid events to ensure seamless execution and positive participant experiences.

Education

FUTO

Public Health, Kyiv
Higher, from 2010 to 2014 (4 years)

Additional education and certificates

Salesforce-Cousera

6 months

Knowledge and skills

• Punctuality
• Communicability
• Direct sales
• Organizational skills
• Business communication
• Maintaining the client base
• Technical support for users

Language proficiencies

English — fluent