Uchechukwu

Uchechukwu Chinaza
Customer Care Representative
Base10 Avenue sites and services world Bank, Nigeria
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SUMMARY
A graduate of public health, with over 5 years of combined experience in
customer service , sales development, and customer success. I am skilled in
managing liaisons between customers and cooperations, who through
experience and self development has proven track record of exceptional
delivery of customer service. Proficient in CRM, data analysis and reporting
and great computer skills, a competent team player who has the ability to
learn fast.

EXPERIENCE

ELDORADO HOMES, - Sales Development Representative
December 2023 - January 2026
●​ Prospected and engaged new leads via calls, emails, and LinkedIn,
achieving a 25% increase in qualified leads within three months.
●​ Created and maintained CRM pipeline data to ensure consistent
follow-up and lead tracking.
●​ Collaborated with marketing on content campaigns, improving
conversion rates by 15%.
●​ Supported client onboarding and retention, contributing to a 98%
satisfaction rate.

MIDLAND EQUIPMENTS, - Lead Customer Success Manager
October 2020 - August 2023
●​ Partnered with clients to enhance service satisfaction, reducing churn
by 30%.
●​ Improved onboarding experience and support flow through proactive
communication.
●​ Collaborated with product and sales teams to identify upselling
opportunities.
●​ Managed key client accounts, ensuring seamless renewals and
satisfaction.
OPAY , - Agent Support Executive
November 2019 - August 2020
●​ Served as the primary contact for agents and customers, resolving
issues with over 90% success rate.
●​ Partnered with the compliance team to detect and prevent fraudulent
activity.
●​ Educated clients on platform features, boosting retention and
satisfaction scores by 25%.
●​ Maintained high-quality documentation of customer interactions for
internal reporting.

GIG logistics, - Customer Service Representative
October 2018 - August 2019
●​ Delivered executive and virtual support including calendar, email, and
travel management.
●​ Handled invoicing, reports, and data entry while maintaining
confidentiality.
●​ Assisted in scheduling and team coordination for multiple business
units.
●​ Prepared expense reports and maintained digital filing systems
tracking payments and projects using tools like Trello and Google
Workspace to ensure executive decision making and improving
productivity.

EDUCATION
Federal university of technology, Owerri - bachelors of science
September 2013 - August 2018
Public health

SKILLS
●​ Effective and strong written and verbal communication skill
●​ Mathematical skills Excellent interpersonal skills Active Listening
●​ Team building
●​ Multi tasking
●​ Expert use of microsoft word Use of CRM tools
 ●​ Marketing
●​ Content writing
●​ B2B support
●​ B2C support
●​ Attention to details
●​ Customer success box
●​ Conflict resolution
●​ Basic email management
●​ Social media management
●​ Critical thinking
●​ Microsoft Powerpoint
●​ Problem solving

CERTIFICATIONS
Help desk
01/2020 - 06/2022

Salesforce
09/2022 - 05/2023

Notion
01/2023 - 02/2023

Digital Skills web analytics
07/2020 - ??

LANGUAGES
English (fluent)
Igbo (fluent)
Pidgin (fluent)