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You can get this candidate's contact information from https://www.work.ua/resumes/10156364/

Work experience

Sales representative

from 12.2023 to 01.2026 (2 years 2 months)
Eldorado Homes, Remote (Construction, architecture, interior design)

In this role, I focused on generating and engaging new leads while supporting the overall sales process. I reached out to prospects through calls, emails, and LinkedIn, and followed up consistently to move them through the pipeline. I maintained accurate records using CRM tools, which helped keep communication organized and ensured no opportunities were missed.

I worked closely with the marketing team during campaigns and contributed to improving conversion by keeping lead engagement active and structured. I also supported client onboarding and follow-up, helping to maintain a smooth experience from first contact to closing.

This role strengthened my confidence in outreach, lead qualification, and pipeline management, as well as my ability to stay consistent with follow-ups.

Customer success manager

from 10.2020 to 08.2023 (2 years 11 months)
Midland Equipments, Remote (Medicine, pharmacy)

Here, I managed client relationships and focused on improving customer satisfaction and retention. I supported onboarding for new clients and maintained regular communication to ensure they were comfortable using the service.

I handled client concerns promptly and worked to resolve issues before they escalated, which helped reduce churn and build trust. I also collaborated with sales and internal teams to identify opportunities for account growth and service improvement.

This role helped me develop a strong sense of ownership over client accounts, as well as the ability to balance support, relationship management, and business goals.

Support agent

from 11.2019 to 08.2020 (10 months)
Opay, Remote (Finance, banking, and insurance)

This was my foundation in customer support. I handled daily interactions with agents and customers, resolving issues and guiding them through platform use.

I documented interactions carefully and worked with internal teams when needed, especially in situations that required attention to compliance or unusual activity. I also helped educate users on how to use the platform better, which improved their experience and reduced repeated issues.

This role built my communication skills, patience, and ability to handle high volumes of requests while maintaining quality.

Customer service manager

from 10.2018 to 08.2019 (11 months)
GIG Logistics, Remote (Transportation and logistics)

In this position, I provided administrative and operational support across different business functions. I managed calendars, handled emails, and assisted with scheduling and coordination for team activities.

I also worked on reports, invoicing, and data entry, making sure records were accurate and up to date. I used tools like Google Workspace and task management platforms to stay organized and support team productivity.

This experience improved my ability to multitask, stay organized, and support executives and teams in a structured way.

Education

Health

Public Health, Kyiv
Higher, from 2010 to 2014 (4 years)

Additional education and certificates

Salesforce-Cousera

6 months

Knowledge and skills

• Punctuality
• Communicability
• Direct sales
• Organizational skills
• Business communication
• Maintaining the client base
• Technical support for users

Language proficiencies

English — fluent