Yevheniia

Yevheniia Hurtova

Av. Pais Valencia 69, 03120 Guardamar del Segura, Alicante
(34) 672811539 | [open contact info](look above in the "contact info" section)

Skills
- Languages: Ukrainian (native), English (fluent), Russian (native), French (intermediate), Spanish (pre-intermediate)
- Strong negotiation skills with a proven ability to maintain positive client relationships
- Excellent customer service and communication abilities
- Problem-solving expertise in client-facing environments

Professional Experience

Guest Relations & Reservations Assistant
Gestion GBH Hotels y Apartamentos – Alicante, Spain
July 2024 – Present
- Managed guest communication and inquiries
- Handled reservations, check-ins, and check-outs
- Coordinated guest services to ensure a smooth and pleasant stay

Partnership Coordinator
De Costa Group, Northern Cyprus De Costa Investment Ltd.
March 2023 – October 2023
- Led negotiations with key partners to foster investment opportunities
- Managed relationships and communications with international partners

Customer Support Specialist
Nevvon Inc. – Toronto, Ontario
July 2022 – March 2023
- Provided technical support and troubleshooting for app users
- Resolved customer issues and queries in a timely and efficient manner
- Assisted clients in navigating and using the application effectively

Translator & Editor
Voki Cyprus Ltd. – Nicosia, Cyprus
May 2020 – March 2022
- Translated documents and materials between English, Russian, and Ukrainian
- Edited and proofread translations for accuracy and consistency

Hostel Manager
Kalpetiya Beach Hostel – Sri Lanka
December 2018 – March 2019
- Oversaw daily operations, including guest communications, reservations, and check-ins/check-outs
- Organized additional guest activities and excursions
- Ensured high levels of guest satisfaction

Real Estate Specialist
Self-Employed Entrepreneur – Moscow, Russia
May 2008 – May 2020
- Facilitated property transactions (buying and selling) for clients
- Conducted market research and property viewings
- Managed mortgage applications and coordinated document work with banks

Real Estate Agent
Gold Key Real Estate – Moscow, Russia
October 2004 – May 2008
- Assisted clients in purchasing and selling properties
- Managed property listings and negotiations
- Guided clients through the mortgage process with various banks

Education

Bachelor's Degree in Linguistics and Translation (English/French)
Institute of Linguistics, Ecology, and International Relations – Moscow, Russia
September 2004 – May 2008