Артем

Artem Potemin
L2 IT Support Specialist • Remote Technical Support • Age: 31
Location: Bulgaria, Plovdiv
Email: [open contact info](look above in the "contact info" section)
Telegram: @A7rtem

OBJECTIVE
Seeking a remote position as a Technical Support Specialist / Junior IT Specialist. Aiming for
professional growth in the IT industry, leveraging strong communication skills, an analytical
mindset, and a solid hands-on technical background.

KEY SKILLS
● Technical Support: Remote troubleshooting and diagnostics for users (Windows OS,
Android, iOS, home networks, routers) via AnyDesk and TeamViewer.
● Remote Administration: Proven track record of guiding end-users step-by-step through
remote operating system installations and software configurations.
● Hardware Diagnostics: Assembling, diagnosing, and modular repair of PCs (custom
component selection); basic hardware maintenance for smartphones (screen
replacements, charging port soldering), OS flashing, custom firmware installation, and
software recovery for Android)
● Management & KPIs: Overseeing branch operations, ensuring strict compliance with
service quality standards, and consistently meeting efficiency KPIs.
● Additional Software & Office Tools: Proficient in MS Office Suite (Word, Excel,
PowerPoint); basic proficiency in Adobe Photoshop and After Effects; practical experience
with anti-detect browsers (Dolphin Anty).
● Driving License: Category "B" (active driving experience, backed by military driving
background).
● Technical Mindset (Handyman): Advanced DIY skills in electrics, plumbing, home
appliance repair, and self-maintenance/repair of personal vehicles.
● Niche Tech Experience: Designing, assembling, and optimizing GPU mining rigs (BIOS
flashing, overclocking, undervolting); basic interest in Kali Linux (wireless network security
and penetration testing).

WORK EXPERIENCE
2022 — Present
SmartComp (Israel) — Remote
Position: Remote Technical Support Specialist
● Provided remote technical support and rapid troubleshooting for residential clients,
resolving internet connectivity, PC, and smartphone issues.
● Successfully resolved and closed thousands of technical cases of varying complexity.
● Guided customers through remote Windows OS installations and setups via step-by-step
verbal and text instructions.
● Configured peripheral devices (printers, smartwatches) and optimized overall operating
system performance.
● Consulted clients on selecting PC components tailored to specific workloads, and
provided expert recommendations on choosing smartphones based on individual needs
and budget.
● Conducted basic computer literacy and digital service training for end-users.

2020 — 2022
LLC "Nova Poshta" / "Post Finance"
Position: Branch Manager / Head of Financial Services Point
● Managed the complete daily operations of the branch, ensuring strict compliance with
internal corporate standards.
● Consistently met and exceeded established Key Performance Indicators (KPIs), focusing
on queue minimization, staff workload optimization, and overall branch efficiency.
● Supervised branch personnel, maintained strict cash discipline, and successfully de-
escalated complex customer conflicts.

2019 — 2020
National Guard of Ukraine (NGU)
Position: Driver / Clerk of the Automotive Service (Motor Platoon)
● Provided professional transportation services for senior leadership (deputy commanders).
● Managed internal document flow, inventory records, accounting, and reporting within the
automotive department.
● Monitored the technical condition and performed routine self-maintenance of assigned
vehicles.

2018 — 2019
"ZUM" Company
Position: Logistics and Print Distribution Manager
● Managed the supply chain and distribution of promotional materials for a major national
retail network .
● Received high-volume print runs from typography houses, planned inventory volumes,
and coordinated delivery schedules.
● Monitored stock levels, dynamically allocated resources, and ensured 100% availability of
promotional materials across all retail outlets.

2016 — 2017
LLC "Nova Poshta"
Position: Cashier-Operator
● Processed incoming and outgoing shipments utilizing proprietary corporate software.
● Handled cash and POS transactions while maintaining premium customer service
standards.

2014 — 2015
Ergopack (Poland)
Position: Production Equipment Operator
● Set up, maintained, and monitored the continuous operation of an extrusion line for
polyethylene product manufacturing.

2013 — 2014
LLC "Gunsel"
Position: Branch Administrator
● Organized cargo reception, inventory tracking, and dispatching; coordinated branch
warehouse logistics and customer service.

ADDITIONAL EXPERIENCE (PROJECT WORK)
Fitness Consulting & Nutrition (Online / Offline)
● Developed personalized workout programs and customized nutrition plans.
● Practical experience in safe weight loss (10+ years of personal workout experience;
personal best: transformation and 20+ kg weight loss) and muscle mass gain.
● Coached, motivated, and guided clients continuously until they reached their goals.

Cryptocurrency Technologies
● Designed, built, flashed (GPU BIOS), overclocked, and undervolted crypto mining rigs;
experienced in crypto trading and arbitrage.

EDUCATION
● 2022 — 2026 — Ukrainian State University of Science and Technologies. Major: Machine
Design and Environmental Protection.
● 2010 — 2014 — Dnipropetrovsk College of Transport Infrastructure. Major: Technical
Maintenance and Repair of Power Supply Equipment (Qualification: Electrician).

Certificates
● 2022 — Freelstep After Effects Courses (Mastered basic software functionality; no
commercial work experience in this field).

LANGUAGES
● Ukrainian: Native / Fluent
● Russian: Fluent
● English: A2 (Basic, reading technical documentation and software interfaces)

PERSONAL QUALITIES
Possess a strong technical mindset and developed analytical skills. Responsible, stress-tolerant,
easily find common ground with people, and highly skilled at smoothing out sharp edges in
communication. A fast learner who is genuinely passionate about technology—I love diving
deep into system structures, identifying faults, and fixing them myself. Strongly committed to an
active lifestyle and sports.