Руслан

Ruslan Ismailov

Date of Birth:
December 18, 1991

Region:
Ukraine, Dnipro

Phone:
[open contact info](look above in the "contact info" section)

E-mail:
[open contact info](look above in the "contact info" section)

Social Media:
Telegram: @Ismailov_Rus
Instagram: [open contact info](look above in the "contact info" section)

Customer Support Representative

Work Experience:


CS Representative, Legal and Abuse Department
Jan 2022 - Oct 2023 (1 year, 11 months)
Namecheap (hosting provider, domain name registrar)

• Customer support and resolution of their requests and issues, providing professional consultations on the operation of services and components (working with tickets).
• Monitoring and analysis of customer requests to improve the service and enhance customer satisfaction.
• Handling complaints about services, investigations into illegal activities.
• Communication with Registry, Lawyers, and attorneys (official authorities), and so on.
• Internal communication within the company with other departments.
• Working with Microsoft Office (creating tasks, filling out documents).

Personal Trainer
March 2014 - April 2021 (7 years, 2 months)
Fitness club King
Beauty / Fitness / Sports

• Individual Training: Planning and conducting individual training sessions for clients, taking into account their goals and needs.
• Program Development: Creating customized training programs that incorporate aerobic and strength exercises, dietary strategies, and other recommendations.
• Monitoring and Assessment: Continuous monitoring of client progress, evaluating their achievements, and adjusting the training program as needed.
• Correction and Safety: Ensuring proper exercise technique, preventing injuries, and providing safety advice.
• Motivation and Support: Encouraging clients to reach their goals and offering psychological support.
• Equipment Handling: Knowledge and skills in using various gym equipment and machines.

Education:


Kharkiv State Academy of Physical Culture (Kharkiv)
Year of Graduation: 2013 (with honors)
Field of Study: Management and Administration

Language Proficiency:


• Ukrainian (native).
• English (fluent).
• Russian (fluent).

Courses, Training, Certificates:

Zone 3000 (Dnipro)
Year of Completion: 2022
Course: Domain Legal and Abuse Technical Support

Sport Life Fitness (Kharkiv)
Year of Completion: 2021
Course: Fitness and Motivation for Client Goal Achievement

English Who? (Kharkiv)
Year of Completion: 2020
Course: English, Upper Intermediate Level (B2)

Skills and Abilities:

Hard Skills:

1. Legal Knowledge: Understanding key legal concepts and procedures, particularly in the context of customer support and conflict resolution.
2. Analysis and Investigation: Ability to analyze and investigate situations related to illegal or inappropriate activities.
3. Conflict Management: Skills in conflict resolution and conducting dialogues with clients to achieve positive outcomes.
4. Data Analysis: Proficiency in analyzing data and statistics to make informed decisions and improve service processes.
5. CRM System Proficiency: Competence in using CRM systems to maintain a client database and monitor their status.

Soft Skills:

1. Communication Skills: Excellent verbal and written communication skills with clients and other departments within the company.
2. Customer Relationship: Ability to maintain positive relationships with clients, even in challenging situations.
3. Psychological Support: Skill in providing psychological support to clients in need of additional attention.
4. Time Management: Ability to effectively allocate time for handling complaints and client requests.
5. Ethics and Confidentiality: Adherence to high ethical standards and maintaining client data confidentiality.
6. Data Analysis: Proficiency in analyzing and using data to improve service processes.
7. Teamwork: Ability to work in a team and collaborate with other departments in the company to achieve common goals.
8. Documentation Skills: Ability to thoroughly document interactions with clients and issue resolutions.

Additional Information:


Computer Skills
Proficient in using a computer.

Driver's License
Driver's license since 2012.

Hobbies and Interests
Fitness and active leisure.
Non-smoker.

Community Involvement
Volunteer work since March 2022.