Юлія

Yuliia Filipchuk
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Professional Summary
Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers. Hardworking and passionate job seeker with strong organizational skills eager. Ready to help the team achieve company goals. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
• Document Filing and Retrieval
• Multitasking and Organization
• Organizing and Preparing Meetings
• Call, E-mail, Chats Screening
• Providing Feedback
• Active Listening
• Communication
• Employee Retention
• Google Sheets
• Office Systems Management
• Attention to Detail

Work history summary
Quality Manager|Analyst (Export Sales Department), DS Electronics
Kyiv, Ukraine |Jul 2021 - Current
• Report Writing
• Training new employees (Pre-Sale, Hunter, Business Development Manager)
• Competitor analysis
• Scriptwriting
• Providing feedback and working on mistakes
• Writing email templates
• Call monitoring and evaluation
• Running meetings
• Working with CRM, PowerBi, Bitrix24 systems
• Checking the client management process from start to deal closure
• Development of training materials
• Compilation and analysis of statistics
• Test creation
Manager of Quality Assurance Validation, CBR
Kyiv, Ukraine |Feb 2021 - July 2022
• Report Writing
• Training new employees
• Call monitoring and evaluation
• Providing feedback and working on mistakes
HR|TeamLead, Genesys Group (Call-Center)
Zaporizhzhya, Ukraine |Apr 2017 - Nov 2020

Recruiting new employee
Conducting interviews
Training new employees
Scriptwriting
Providing feedback and working on mistakes
Call monitoring and evaluation
Development of training materials
Compilation and analysis of statistics

Education summary
Bachelor of Science ZNTU Management Ukraine, Zaporizhzhya Expected in Jul 2022High School Diploma 63 Ukraine, Zaporizhzhya May 2017

Languages
Russian Bilingual or Proficient (C2)
Ukrainian Bilingual or Proficient (C2)
English Upper-intermediate (B2)