Данило

Danil Frolenok

Profile Details
30.11.2001
Highly motivated and goal-oriented Customer Support
Heroiv polku Azov 32a,
Representative with 3 years of experience in effectively processing 04210 Kyiv
customers' orders and providing exceptional client communication. [open contact info](look above in the "contact info" section)
Creator of the media-football project "Ultimate," which has gained [open contact info](look above in the "contact info" section)
popularity on Instagram, YouTube, and TikTok. Category B driving
license
Education
Kyiv National Trade and Economics University (KNTEU). Studying management.
Graduation October 2023 2019-2023
Status
Kyiv Specialized School No211, Kyiv. Secondary Education. Ukrainian resident
2008-2019
Languages
Employment History Ukrainian – native
Russian - native
English -upper
Customer Support Representative, Skycall, August 2020 - June 2023 intermediate level
 Processed customers' orders efficiently and accurately. German – beginner
 Communicated with clients to address inquiries and provide
Skills
requested information.
Time management
 Managed a high volume of emails and incoming/outgoing
Organization Skills
phone calls.
Communication
 Handled customer complaints and provided suitable
Stress resistant
solutions.
Goal-oriented
Creative
Self-employment History
Open-minded
Problem-solving
Creator of media-football project “Ultimate”, October 2022 – present
Leadership
Empathy
Manage a team of 20 individuals, including football players,
operators, editors, and SMM personnel. Software
Microsoft Excel,
PowerPoint, Google Sheets,
Gained skills: Google Docs

 Received an additional way of language improvement.
 Had a perfect opportunity to work with people of all
ages.
Education
 Experience in communication with English native speakers.
 Improved general communication skills. Kyiv National Trade and Economics
University (KNTEU). Studying
management.

Main responsibilities: Graduation October 2023
 2019-2023
 Processing of the customers' orders;
 Providing clients with the requested information;
Secondary Education in
 Managing large amount of emails and incoming/outgoing
Kyiv Specialized School
phone calls;
No211
 Dealing with customers' complains and providing
appropriate solutions;
2008-2019

Achievements
Participated in testing of a new database for other Courses
employees;
Driving courses
Mentored Junior Customer Support Representatives;
Became a Senior Customer Support Service representative Hobbies
in 6 months; Football playing
Gym attending
Helped to improve the customer support service with the
help of analyzing work of Junior and Middle Customer
Service Representatives;
Successfully continue to grow the project's reach and popularity
across multiple social media platforms.