Даяна
Верификатор
- Age:
- 32 years
- City of residence:
- Lutsk
- Ready to work:
- Lutsk, Other countries, Remote
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EXPERT IN VERIFICATIONS, CUSTOMER SERVICE AND GAMBLING
EXPERIENCE
CUSTOMER SUPPORT MANAGER
ClickedIn Ltd
Feb 2021 - Dec 2023
[
Database administration
[
Analyzing customers issues, finding out possible ways to solve in
Day8ana
the best manner
Analyzing data and results to guide product and customer success
SKILLS improvements
Solving issues together with developers and technical experts, co-
Able to build an effective teamwork working with a team
Ethical communication
Mentoring, staff training VERIFICATION MANAGER
Supervised a team of 10+ employees OnlyFans Ltd
Passion for the organization and great results
Feb 2021 - Oct 2023
Work execution and writing of technical specifications
Documents verification KYC procedures. Risk assessment and risk analysis
Payment processing, withdrawals, chargebacks Checking the compliance of the information that users indicate in
Risks and fraud identification their profiles and documents identification
Multi-tasking, attentive to details Content moderation, profiles follow up
Efficient complex issues solving Analysis and recognition of documents that do not meet the
Maintaining high level interactions with clients requirements, attention to details. Processing large amount of data
Team motivation, meetings Determination of falsifications, fraud. Taking actions in accordance
with website policy
Processing large amounts of electronic data
Monitoring and prevention fraudulent activities on the platform
Omnidesk, Jira, Fundist, Opera (PMS), Zoom, Team Collaboration with antifraud and content moderation teams. Taking
viewer, LinkedIn, Discord, Google docs, Trello, Slack, responsibility for making decisions
Office, Google docs.
TEAMLEAD IN CUSTOMER SUPPORT (GAMBLING)
Sonores Ltd, SupportLab Ltd
EDUCATION March 2018 - Jan 2021
Monitoring and analysis team performance metrics, providing
Bachelor. Hotel and catering business constructive feedback and develop strategies to optimize
Lviv, Ukraine 2010 - 2014 productivity and quality service delivery.
Adaptation, training of new employees, mentoring
Professional College of Technologies, Implementation of terms and regulations in accordance with brand
Business and Law of Lesya Ukrainka standards, optimization of educational material for effective training
Volyn National University
Managing payments, withdrawals. Dealing with chargebacks and
Lutsk, Ukraine 2006- 2009 deposit issues. Performing audits of financial transactions, such as
analyzing bank records or researching past transactions to detect
irregularities
LANGUAGE
Prompt analysis and response to feedbacks concerning our services
Gameplay test, player’s stakes track, risk analysis
English В2-С1
More resumes of this candidate
Lutsk, Lviv, 2 more cities
DAIANA KUST Project-manager EXPERIENCE CUSTOMER SUPPORT MANAGER ClickedIn Ltd Feb 2021 - Dec Database administration Analyzing customers issues, finding out possible ways to solve in Day8ana the best manner...
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DAIANA KUST TEAM LEADER EXPERIENCE CUSTOMER SUPPORT MANAGER ClickedIn Ltd Feb 2021 - Dec Database administration Analyzing customers issues, finding out possible ways to solve in Day8ana the best manner...
Lutsk, Other countries, Remote
ДАЯНА КУСТ TEAM LEADER ДО Д ОС СВВ ІІ Д Д Р РООБ БОО ТТ И И МЕНЕДЖЕР СЛУЖБИ ПІДТРИМКИ ClickedIn Ltd Лют 2021 - Гру Адміністрування бази даних Day8ana Аналіз проблем клієнтів, пошук можливих шляхів їх вирішення...
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