Ігор

Ihor Kolosov [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Project Manager
Ivano-Frankivsk, Ukraine

SUMMARY
Project Manager with 7+ years in PM and 9+ years in IT, currently driving delivery at a SaaS product
company. My background spans QA, UI/UX design, game development, and operations — which means I
can communicate with engineers, designers, and business stakeholders without translation overhead. I
focus on building processes that actually work: structured tickets, predictable releases, and clear visibility
across teams.

EXPERIENCE

ScoreApp | Product / Project Manager
Apr 2024 – Present · Remote
ScoreApp is a SaaS quiz funnel platform that helps businesses attract, qualify, and convert leads through
interactive assessments.
•​ Evolved release cadence from ad-hoc, availability-dependent deploys to weekly scheduled releases,
and ultimately to near-daily CI/CD pipeline — improving delivery frequency across a cross-functional
team of 7 FT + 1 PT developers, 1 QA, and 1 designer by 400% (from approximately 1 release per
week to 5 releases per week).
•​ Established a structured QA workflow and quality gate process, reducing code-related support
requests by approximately 50% after onboarding a dedicated QA specialist
•​ Overhauled Jira end-to-end: restructured workflow statuses, introduced ticket description standards
(user stories, reproduction steps, FE/BE subtask breakdown), built bidirectional automations,
introduced backlog usage to align available tickets with our roadmap and implemented versioned
releases (fixVersion) — replacing a system with no history or structure
•​ Built a dedicated customer support tracking board in Slack (with automated notifications routing
issues to relevant developers by project area), reducing lost requests and improving CS response
flow
•​ Integrated AI (Claude) into ticket writing workflow, reducing planning overhead and improving ticket
quality
•​ Launched recurring platform-update video releases for the whole company after each sprint,
keeping support and marketing teams informed — enabling more timely customer-facing
communication
•​ Identified and scoped product features based on recurring support patterns (e.g. admin copy-tool for
account IDs, custom font upload support)
•​ Introduced prototype-based design reviews (replacing Figma mockups for non-pixel-perfect cases),
reviewing and refining prototypes before development handoff

NetLS Software Development
Oct 2016 – Oct 2023 · 6 years · Ivano-Frankivsk, Ukraine
Chief Operating Officer · Aug 2021 – Oct 2023
Promoted from PM to COO after 3 years. Standardized and documented company-wide operational
processes, introduced KPIs and OKRs for company management team, created onboarding program,
managed outstaffing and outsourcing client accounts, and covered UI/UX design needs for internal and
client projects.
Project Manager · Aug 2018 – Aug 2021
•​ Managed outsource and outstaff projects — complex ERP systems, mobile applications, automation
testing — with teams of up to 10 people
•​ Introduced and standardized project management processes in the issue tracker, establishing a
company-wide standard
 •​ Performed manual QA and UI/UX design tasks when required by project needs
Web / UI/UX Designer · Oct 2016 – Aug 2018
UI/UX design for complex outsource web applications and print materials.

EARLIER EXPERIENCE (2015–2018)
Web Designer — web-lighthouse.com · D.istra · Freelance Graphic Designer
Laboratory Technician — Vasyl Stefanyk Precarpathian National University

SIDE PROJECTS

Podoba Interactive | Game Developer (Unity, C#)
Jan 2024 – Oct 2025 · Ukraine
Sole developer on Back to Hearth (pet project) — an atmospheric indie game about restoring a Ukrainian
village, released on Steam. Handled full development cycle independently: C# programming, Unity
assembly, Shader Graphs, multilingual support, Steam achievements, and cutscene production.

SKILLS
Skills Sprint Planning, Release Management, CI/CD Coordination, Backlog Management,
Ticket Writing & Grooming, Workflow Design, Process Documentation, AI-assisted
Workflows, Stakeholder Communication, Resource planning, Cross-functional
Collaboration, BPMN, Product Discovery, UI/UX Design, Manual QA
Methodologies Agile (Scrum), Waterfall
Tools Jira, Confluence, Redmine, Slack (incl. Workflows), GitHub, Figma, Claude AI,
Google Workspace, Unity, MS Office, MS Excel, MS Visio, MS PowerPoint,
ChatGPT, Postman

EDUCATION
Vasyl Stefanyk Precarpathian National University
Master's degree in Specialized Computer Systems · 2015–2017
Bachelor's degree in Computer Engineering · 2011–2015

LANGUAGES
English — Full Professional · Ukrainian — Native