Ogechukwu

Contact information

The job seeker has entered a email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/10321386

Work experience

Appointment Setter

from 10.2023 to 05.2024 (7 months)
Just Happy Marketing, London (Remote) (Marketing, advertising, and PR)

- Experience in the USA market
- Lead generation
- Qualifying Prospects
- Develop and maintain relationships with customers
- Successfully scheduled 15 appointments with potential clients in a month which led to closed deals by 5% increase
- Consistently maintained a high customer satisfaction rating of 99.99% for appointment setting and follow-up communication leading to repeat business.
- Exceeded appointment settings target consistently, resulting in an increase in the company's client base and overall growth

Customer support specialist (Contract)

from 06.2023 to 12.2023 (6 months)
Potto.NG, Дистанційно (IT)

- Help users use the EduTech platform, explaining its features and how it works.
- Work with teams to make user support better all the time, resulting in a 25% increase in platform stability.
- Handle lots of customer questions by email, phone, and chat.
- Listen to users' feedback to make the EduTech platform better.
- Work with different teams to solve technical problems quickly, resulting in a 30% reduction in downtime and improved user satisfaction.
- Keep accurate financial records for users and help with any money issues.
- Fix any technical problems users have quickly so they can keep learning, resulting in a 50% decrease in resolution time.
- Answer questions about accounts, subscriptions, and using the platform.

Medical Equipment Sales Representative

from 03.2022 to 06.2023 (1 year 3 months)
Ana-med Global Services Ltd, Інші країни (Medicine, pharmacy)

- Exceeded sales goals by 15% by generating leads and engaging potential customers in the sale of medical equipment, solutions, consumables, peripherals, and accessories.
- Created proposals and quotations for products tailored to the needs of customers in the medical equipment industry.
- Conducted thorough research on prospects and clients to identify key decision-makers, facilitating effective sales strategies.
- Closed deals and maintained diligent follow-up procedures to prevent business loss to competitors and position for future success.

Customer Service Specialist (Full time)

from 01.2021 to 03.2022 (1 year 2 months)
Ana-med Global Services Ltd, Інші країни (Medicine, pharmacy)

- Achieved 95% customer satisfaction rate through swift complaint resolution.
- Proactively followed up on 100% of complaints, bolstering relationships.
- Managed 100 daily emails and calls with precision.
- Maintained 99% data accuracy, improving efficiency by 20%.
- Implemented storage system, boosting organization by 30%.
- Enhanced patient/client experience, increasing satisfaction by 25%.
- Optimized inventory, reducing errors by 15% and improving efficiency by 20%.

Financial Advisor (Full time)

from 05.2019 to 01.2021 (1 year 8 months)
First Bank Insurance, Інші країни (Finance, banking, and insurance)

- Generate Clients and sales
- Successfully managed client accounts, resulting in a 20% increase in client retention.
- Served as the primary point of contact for over 20 clients, maintaining strong relationships and addressing their needs effectively.
- Prompt response to customers enquiries, complaints or requests,ensuring high levels of satisfaction.
- Provides financial advice to clients on retirement planning, investment strategies and risk management
- Delivered financial advice to clients, proposing strategies to achieve short and long term objectives while minimizing risk exposure.
- Made clients much happier with the service, going from 85% satisfaction to almost 100% in less than 8 months.

Education

Ajayi Crowther University, Oyo, Oyo state, Nigeria

Social Science, Economics, Oyo
Higher, from 2008 to 2012 (4 years)

B.Sc Economics

Additional education and certificates

Introduction To Customer Service Excellence (Alison)

2023

Customer Service Skill Within Healthcare (Alison)

2023

Best Practices In Customer Support (Udemy)

2023

Acquired General Remote Work Skills(Digital Witch)

2023

Knowledge and skills

Language proficiencies

English — advanced

Additional information

I love travelling, networking, engaging in humanitarian exercises/volunteering, arts and crafts/other creative sessions, and I Love to spend time and unwind with family & friends as well as professional associates.