Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6434201

Work experience

Customer support representative

from 04.2023 to now (1 year 1 month)
Reathelte, Remote (Retail)

Respond to customer inquiries promptly and professionally via phone and chat.
Provide accurate product information and personalized recommendations.
Troubleshoot and resolve customer issues with products.
Utilize Zendesk for efficient customer communication and ticket management.
Maintain up-to-date product knowledge and industry trends.
Listen attentively and empathize with customer concerns.
Escalate complex issues to higher-level support or specialized teams.
Handle customer complaints with professionalism and customer-centricity.
Collaborate with other teams to gather information and improve customer experience.
Seek customer feedback and contribute to process enhancements.

Customer support representative

from 12.2022 to 04.2023 (4 months)
Diya, Remote (Telecommunications and networking)

Respond promptly and professionally to customer inquiries across multiple channels.
Provide accurate information and troubleshoot customer issues effectively.
Document customer interactions and resolutions in Zendesk and Jira.
Offer personalized assistance based on customer needs.
Escalate complex issues to appropriate teams or higher-level support.
Maintain up-to-date product knowledge and company information.
Follow guidelines for handling complaints and escalations.
Provide empathetic and courteous customer service.
Collaborate with cross-functional teams to address concerns and improve processes.
Ensure a positive customer experience and satisfaction.

Customer support representative

from 12.2022 to 04.2023 (4 months)
Howly, Remote (Telecommunications and networking)

Provide timely and accurate support to customers via Zendesk Chat.
Troubleshoot technical issues related to IT, internet, devices, and subscriptions.
Offer guidance and clear instructions on product usage and configuration.
Resolve billing and subscription concerns in accordance with company policies.
Document customer interactions accurately using Zendesk Chat's ticketing system.
Escalate complex or escalated issues to specialized teams or higher-level support agents.
Maintain professionalism, empathy, and a positive customer experience.
Stay updated on product knowledge to provide up-to-date assistance.
Collaborate with internal teams to resolve customer issues effectively.
Continuously improve skills through feedback, training, and self-development.

Customer Support Representative

from 06.2022 to 11.2022 (5 months)
WOW 24-7, Remote (Telecommunications and networking)

Managing customer service inquiries by email and chats.
Replying in a timely manner to cover 100% customer requests.
Identifying and assessing customer needs to achieve satisfaction
Resolving any emerging problems that customer accounts might face with accuracy and efficiency
Providing accurate, valid, and complete information by using the right methods/tools
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.

Customer Support Representative

from 05.2022 to 12.2022 (7 months)
Easy Car Transport LLC, Remote (Transportation and logistics)

Managing incoming calls and customer service inquiries
Calling back all the missed calls to ensure 100% coverage of customers' requests
Identifying and assessing customer needs to achieve satisfaction
Resolving any emerging problems that customer accounts might face with accuracy and efficiency
Providing accurate, valid, and complete information by using the right methods/tools
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.

Warehouse associate

from 01.2020 to 12.2021 (1 year 11 months)
Amazon Fresh LLC, Brooklyn, NYC, USA (Retail)

Receive and process incoming shipments accurately.
Safely operate material handling equipment for efficient movement of items.
Prepare orders with accuracy and proper labeling.
Maintain inventory accuracy through regular counts and reporting discrepancies.
Ensure products meet quality control and freshness standards.
Follow procedures for storage, organization, and rotation of inventory.
Collaborate with team members to meet productivity targets.
Keep work area clean and organized.
Adhere to safety regulations and protocols.
Utilize warehouse management systems for inventory tracking.

Inventory Associate

from 09.2019 to 05.2020 (8 months)
WIS International, Brooklyn, NYC, USA (Retail)

Perform accurate physical counts using specialized devices.
Follow standardized inventory procedures for consistency and accuracy.
Organize and categorize inventory for efficient counting.
Identify and report discrepancies in inventory levels.
Collaborate with team members to streamline counting processes.
Operate and maintain specialized inventory equipment.
Record and update inventory counts in appropriate systems.
Assist in reconciling inventory discrepancies.
Follow safety protocols while handling inventory.
Support periodic inventory audits.

Delivery Driver

from 09.2019 to 12.2021 (2 years 3 months)
UPS, Staten Island, NY, USA (Transportation and logistics)

Safely transport packages to designated locations.
Load and unload packages with care.
Follow assigned routes and schedules for timely delivery.
Verify package information and recipient details.
Provide excellent customer service during deliveries.
Obtain necessary signatures and proof of delivery.
Adhere to traffic laws and safety regulations.
Report vehicle maintenance or repair needs.
Maintain accurate delivery records and logs.
Communicate effectively with the dispatch team.

Cashier

from 10.2016 to 02.2019 (2 years 4 months)
Net Cost Market, Brooklyn, NY, USA (Marketing, advertising, and PR)

Process customer purchases accurately and efficiently using a cash register or POS system.
Provide friendly and helpful customer service, addressing inquiries and concerns.
Accept various forms of payment and provide change or receipts.
Maintain a clean and organized checkout area.
Follow store policies for coupons, discounts, and returns.
Collaborate with team members for smooth checkout operations.
Monitor and handle cash drawer securely.
Promote store products or loyalty programs when appropriate.
Stay vigilant for security risks and report any incidents.
Uphold professional conduct and represent the store positively.

Education

Kyiv National Linguistic University

Associate of Science: Language Interpretation And Translation, Kyiv
Higher, from 2020 to 2024 (4 years)

I study language interpretation and translation in business communication at the Kyiv National Linguistic University.

Additional education and certificates

Pro Fitness Courses

2017, 3 місяці

Language proficiencies

• Ukrainian — fluent
• English — advanced

Additional information

Resilient professional with a transformative journey encompassing personal, professional, and business achievements. Overcoming challenges in the USA, I advanced from a non-English speaker to a proficient communicator. Returning to Ukraine during the war, I excelled as a customer support representative while establishing a successful car business. With a passion for basketball, books, hiking, and travel, I embrace new experiences and strive for continuous growth. Guided by the mantra, "Hard work beats talent when talent fails to work hard," I am driven by a strong work ethic and unwavering determination to achieve success and live in a free, independent country.