Michael

Contact information

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Work experience

Customer Experience Officer for Products and Projects

from 08.2018 to now (5 years 10 months)
Ecobank, Дистанційно (Finance, banking, and insurance)

• Redesigned internal processes and worked with finance, sales, and operations to update and maintain manuals
and SOPs.
• Review key performance indicator (KPI) and champion team improvements through training. Meet and
exceed goals over the last 6-months.
• Adhered to schedule and drove improvements from 60% to 85%.
• Drove quality assurance (QA) from an average of 75% to 91%.
• Assisted with annual performance reviews for each team representative.
• Conducted interviews for potential hires. Utilize team chat daily to assist agents.

Growth Activation Manager (Sales)

from 04.2018 to 08.2018 (4 months)
T. A Adoka Vitamin Water, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

• Managed the product development lifecycle of the vitamin water health product, resulting in a 42% increase
in during decline stage.
• Led critical processes related to business planning, marketing plans, portfolio management and
development, market research, new product launches, business performance tracking, and multi-channel
marketing.
• Built meaningful relationships with customers leading them to become full-time clients and 50% Increased
product uptake.
• Actively influenced strategic decision, development and mid to long term portfolio strategy that best
responded to local consumer needs and business priorities.
• Established a brand building strategy and setting business plan to deliver both short term and long-term
business goals.

Data analyst

from 01.2018 to 03.2018 (2 months)
International Institute for Tropical Agriculture, Дистанційно (Agriculture, agribusiness)

• Collated stakeholder requirements through diligent research and discovery for the optimization of business
needs.
• Implemented a simpler method of collecting farm data through technology and recording that reduced 20%
of total transcription cost.
• Reduced logistics costs by 10% through analysis of closest locations for effective capturing of farm data.
• Compiled, studied, and inferred large amounts of data, modeling information to drive accurate data on crops
planted by farm respondents.

Education

Taras Shevchenko National University of Kyiv

Faculty of Economics, Management, Київ
Higher, from 2012 to 2016 (4 years)

Additional education and certificates

AWS Certified Cloud Practitioner

2023, October 21
Certificate

Google IT Support Certificate

2022, July 02
Certificate

ISC2 Candidate

2023
Certificate

ISO/IEC 27701 Lead Implementer

2023, November
Certificate

Enterprise Design Thinking Practitioner

2023
Certificate

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — beginner