Michael

Сайт пошуку роботи №1 в Україні

Резюме від 1 січня 2024
Tijjani Michael
Customer service representative
Вік:28 років
Місто проживання:Дніпро
Готовий працювати:Дистанційно
Контактна інформація
Ел. пошта:[open contact info](look above in the "contact info" section)
Досвід роботи
Customer Experience Officer for Products and Projects
з 08.2018 по нині (5 років 5 місяців)
Ecobank, Дистанційно (Фінанси, банки, страхування)
• Redesigned internal processes and worked with finance, sales, and operations to update and maintain manuals
and SOPs.
• Review key performance indicator (KPI) and champion team improvements through training. Meet and
exceed goals over the last 6-months.
• Adhered to schedule and drove improvements from 60% to 85%.
• Drove quality assurance (QA) from an average of 75% to 91%.
• Assisted with annual performance reviews for each team representative.
• Conducted interviews for potential hires. Utilize team chat daily to assist agents.
Growth Activation Manager (Sales)
з 04.2018 по 08.2018 (4 місяці)
T. A Adoka Vitamin Water, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)
• Managed the product development lifecycle of the vitamin water health product, resulting in a 42% increase
in during decline stage.
• Led critical processes related to business planning, marketing plans, portfolio management and
development, market research, new product launches, business performance tracking, and multi-channel
marketing.
• Built meaningful relationships with customers leading them to become full-time clients and 50% Increased
product uptake.
• Actively influenced strategic decision, development and mid to long term portfolio strategy that best
responded to local consumer needs and business priorities.
• Established a brand building strategy and setting business plan to deliver both short term and long-term
business goals.
Data analyst
з 01.2018 по 03.2018 (2 місяці)
International Institute for Tropical Agriculture, Дистанційно (Сільське господарство, агробізнес)
• Collated stakeholder requirements through diligent research and discovery for the optimization of business
needs.
• Implemented a simpler method of collecting farm data through technology and recording that reduced 20%
of total transcription cost.
• Reduced logistics costs by 10% through analysis of closest locations for effective capturing of farm data.
• Compiled, studied, and inferred large amounts of data, modeling information to drive accurate data on crops
planted by farm respondents.
Освіта
Taras Shevchenko National University of Kyiv
Faculty of Economics, Management, Київ
Вища, з 2012 по 2016 (4 роки)
Додаткова освіта та сертифікати
AWS Certified Cloud Practitioner
2023, October 21, є сертифікат
Google IT Support Certificate
2022, July 02, є сертифікат
ISC2 Candidate
2023, є сертифікат
ISO/IEC 27701 Lead Implementer
2023, November, є сертифікат
Enterprise Design Thinking Practitioner
2023, є сертифікат
Знання і навички
Уважність, Комунікабельність, Ведення CRM, Прямий продаж, Здатність до навчання, Продаж банківських продуктів, Продаж B2B, Активний продаж, FMCG-продаж, Холодний продаж, Робота із запереченнями, MS Teams, MS Excel, MS Outlook, MS PowerPoint, MS Office, Teamwork
Знання мов
• Англійська ─ вільно
• Українська ─ початковий

Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/10322045/