Arthur

ARTHUR DAVYDOV
Manual QA Enginier

EXPERIENCE

2021 - currently Avanquest | Kharkiv - Ukraine
Customer Support/Tech Support Specialist
Provide the precise solution for the needs of every individual or business
CONTACTS whether for productivity, entertainment, education or to manage data
more securely and efficiently.

[open contact info](look above in the "contact info" section) Created and maintained tech documentation for the products of the
company (user-guides//templates);
Prevented releases of the bugged software by timely locating and
[open contact info](look above in the "contact info" section) reporting different defects through the BTS system (Jira);
Mastered the testing process of desktop and web applications
(PDF/Photo editors, Utility programs).
Arthur Davydov
2020 - 2021 SIMCORD LLC | Kharkiv - Ukraine
Customer Support Specialist
PROFESSIONAL SKILLS
Practical product researching (blockchain technologies).
Troubleshooting;
Implemented improvements within the company's E-commerce
Technical Support (Customer Support); project (as a member of the customer/tech support team);
Customer Satisfaction; Created and maintained tech documentation for the products of the
company within the corporate knowledge base (Confluence);
Bug Tracking (BLC);
Reported raw releases directly to developers. Enhanced the quality of
Software Development (SDLC); the product and the number of satisfied users.
Software Testing (STLC): Web, Desktop and 2019 - 2020 Football Ticket Net | Kharkiv - Ukraine
Mobile applications; Customer Support Specialist
Jira//Confluence//Google docs;
Provided services related to buying and selling tickets for sold-out or
Databases; hard-to-get football events:
Requirements Analysis;
Provided precise support to EU/US customers starting from buying
Checklists//Test Cases; tickets, further delivery right to the customer and up to the end of the
Client-Server Model (Client-Server football match;
Increased the number of satisfied customers;
Architecture);
Increased the income of the company.
REST/SOAP;
March 2019 - June 2019 ZONE3000 | Kharkiv - Ukraine
MySQL (query lvl: Select/Update/Insert);
Customer Support Specialist
Agile Methodologies (SCRUM);
API testing (Postman); Provided Domain registration/Web hosting services;
Provided services to facilitate privacy and data security for
SSL (TLS);
communications over the Internet (SSL/TLS protocols);
Quality Assurance (QA/QC). Maintained tech documentation for the products of the company
within the corporate knowledge base (Confluence).
PERSONAL SKILLS
EDUCATION
-Excellent communication skills;
-High-stress resistance; Master Degree in "International Economics"| 2 0 1 8 - 2 0 1 9
-Ability to work in a team/independently; V. N. Karazin Kharkiv National University
-High learning ability. “International Economic Relations"

Bachelor Degree in "Construction" | 2 0 1 5 - 2 0 1 7
O. M. Beketov National University of Urban Economy in
Kharkiv
“Underground communications engineering"