Demilade

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10329762

Work experience

Customer support representative

from 01.2022 to 11.2023 (1 year 10 months)
Insurance Supermarket International, Remote (Finance, banking, and insurance)

- Engage with and support customers by responding to their inquiries through phone calls, emails, or chat.

- Oversaw a significant number of customer calls to guarantee top-notch customer service and contentment.

- Delivered exceptional customer service by actively listening and conveying company policies with empathy.

- Conducted a comprehensive analysis of problems, creatively devised and presented solutions, and consistently monitored the final result to ensure outstanding customer satisfaction.

- Efficiently and promptly addressed customer concerns.

- Upheld a positive demeanor consistently, even in a fast-paced setting.

Customer support representative

from 11.2020 to 12.2021 (1 year 1 month)
Ipnet.ua, Remote (IT)

- Keeping up-to-date with product product and service knowledge: It is important to stay informed about new products and services offered bythe company, so they can provide accurate information to customers.

- Communicating with customers: able to communicate technical information to customers in a way that is easy to understand, even if the customer has little or no technical knowledge.

- Providing feedback to the company: As the first point of contact for customers, ability to provide valuable feedback to the company about recurring issues, customer concerns, and potential product improvements.

- Providing technical assistance: Helping customers troubleshoot technical issues with a product or service, often by phone, email, or chat using CRM system.

- Maintaining customer records: keep detailed records of customer interactions and their solutions, so they can refer to them in the future if the customer has any recurring issues.

Education

Danylo Halytsky Lviv National Medical University

General Medicine, Lviv
Higher, from 2017 to 2023 (6 years)

Louisville Girls High School

Ogun
Secondary, from 2011 to 2017 (6 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — above average