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Work experience

Financial analyst

from 03.2025 to 03.2026 (1 year)
Concentrix CVG International Sp. z o.o, Remote (Finance, banking, and insurance)

•Produced regulatory reports for a portfolio of clients, ensuring accuracy and compliance with regulatory requirements.
•Managed multiple deadlines and priorities while maintaining high-quality
deliverables.
•Maintained and validated client data to ensure accuracy, consistency, and
confidentiality.
•Used Microsoft Excel to organize, analyze, and manage datasets for
regulatory reporting.
•Prepared regulatory reports and supporting documentation for internal and external stakeholders.

Customer support representative

from 01.2024 to 02.2025 (1 year 2 months)
Manpower Group, Remote (Beauty, fitness, sports)

•Delivered multi-channel support, ensuring quick resolution of inquiries and
complaints.
•Collaborated with internal teams to resolve complex cases and improve
customer experience.
•Created reports and optimized workflows to boost operational efficiency.
•Maintained accurate records and supported day-to-day facility operations.

Customer support representative

from 01.2022 to 11.2023 (1 year 11 months)
Insurance Supermarket International, Remote (Finance, banking, and insurance)

- Engage with and support customers by responding to their inquiries through phone calls, emails, or chat.

- Oversaw a significant number of customer calls to guarantee top-notch customer service and contentment.

- Delivered exceptional customer service by actively listening and conveying company policies with empathy.

- Conducted a comprehensive analysis of problems, creatively devised and presented solutions, and consistently monitored the final result to ensure outstanding customer satisfaction.

- Efficiently and promptly addressed customer concerns.

- Upheld a positive demeanor consistently, even in a fast-paced setting.

Customer support representative

from 11.2020 to 12.2021 (1 year 2 months)
Ipnet.ua, Remote (IT)

- Keeping up-to-date with product product and service knowledge: It is important to stay informed about new products and services offered bythe company, so they can provide accurate information to customers.

- Communicating with customers: able to communicate technical information to customers in a way that is easy to understand, even if the customer has little or no technical knowledge.

- Providing feedback to the company: As the first point of contact for customers, ability to provide valuable feedback to the company about recurring issues, customer concerns, and potential product improvements.

- Providing technical assistance: Helping customers troubleshoot technical issues with a product or service, often by phone, email, or chat using CRM system.

- Maintaining customer records: keep detailed records of customer interactions and their solutions, so they can refer to them in the future if the customer has any recurring issues.

Education

Danylo Halytsky Lviv National Medical University

General Medicine, Lviv
Higher, from 2017 to 2023 (6 years)

Louisville Girls High School

Ogun
Secondary, from 2011 to 2017 (6 years)

Knowledge and skills

• Fast typing
• Multitasking
• Adaptability
• Ability to work in multitasking mode
• The first line of support
• Management of CRM
• Receiving incoming calls
• Zendesk
• Jira
• Tenacity and Stress reliance
• Analytic mindset
• Excellent Interpersonal and Communication Skills
• Technical skills
• High attention to details
• Microsoft Office Suite Applications
• Attentiveness
• Organization of international transportation
• Organization of road transport
• MS Excel
• Organization of internal transport

Language proficiencies

• English — fluent
• Ukrainian — above average