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Work experience

Chief Sales Officer / CEO of Ukranian Branch

from 08.2020 to now (3 years 9 months)
GoStudy s.r.o, Czech Republic (Освіта, наука)

Built and managed the Sales department for a Czech company
Developed scripts, macros, and triggers based on the business needs
Congured lead processing policies in the company Developed regulations for lead processing policies through all existing communication channels
Created 3 Sales Teams ( 10 Sales Agents per Team)
Created a Support Department with 5 agents (L1)
Created a pre-sale department with 5 agents
Upgraded a CRM depending on the client's lifecycle with the dev team
Pricing policies management
Prepared Team Regulations / Job models / KPI models Developed and implemented a long-term strategy for conquering new markets
Hand-in-hand processes with a Marketing Team
Analyzed ROI, analyzed market needs and client's portfolio to create short-term and long-term strategies
Created and worked under own developed Road Maps

Head of sales

from 08.2018 to 05.2020 (1 year 9 months)
T.INST, Київ (Фінанси, банки, страхування)

Management of the sales team (60 people)
Management of the Sales Department (English and Ukrainian)
Developed technical specifications for updating CRM Implemented KPI model
Portfolio management for large clients
Developed road maps (floating Road Map with an update rate of 3 months)
Developed corporate culture of the sales team
Completed the rebranding of the company

Head of customer support

from 01.2018 to 08.2018 (7 months)
Crypto Exchange, Київ (Фінанси, банки, страхування)

Created Support / Servies Department with a team of 15 managers
Created KPI model
Created Support Scripts / Macros / Communication Models Developed long-term strategy for the Support Department
Integrated Zendesk for Support Needs

Customer service manager

from 12.2016 to 01.2018 (1 year 1 month)
Nextiva, Київ (IT)

Used the Company's Sales Strategy for communication
Used the Company's Services Strategy for communication
Provided Customers with detailed information about products
Reported to Headquarters, Phoenix, Arizona, USA
Day-to-day communication with major company clients
Supervision of the team members

Education

Lord Ashcroft Business School, ARU

International Business & Economics, Cambridge, UK
Higher, from 2012 to 2014 (2 years)

Master of Science in International Business Economics

Additional education and certificates

Software Testing Foundations

3 months

Knowledge and skills

Language proficiencies

English — fluent