Олександра

Oleksandra Kovalenko

Address: Brovary, Kyiv region, Ukraine

Phone number: [open contact info](look above in the "contact info" section) ( WhatsApp, Viber)

Marital status: Married

Date of birth: 02.10.1991

Nationality: Ukrainian

E-mail: [open contact info](look above in the "contact info" section)

EDUCATION: Kyiv University of Tourism, Economics and Law, Faculty of Tourism,
Hotel and Restaurant Business

OBJECTIVE: I'm looking for a job where I can use existing knowledge and skills in the
field of tourism and services and acquire new ones.

SKILLS: MS Office (Word, Excel, Power Point), 1C, Fidelio, Opera, Firefox, Chrome,
Internet Explorer, Airbnb, Booking. com etc.

LANGUAGES: Native Ukrainian, fluent Russian, English.

PERSONAL QUALITIES: Responsibility, stress resistance, teamwork, attentiveness, fast
learner

JOB EXPERIENCE:

Sales and Marketing

April 2023 until now “Sharm Property Consultant” company, Egypt, Sharm El Sheikh

Official duties :

• Real estate advertising in the media.

• Advising clients on the purchase and rental of real estate.

• Participation in the development of marketing strategy.

• Meeting with clients and viewing properties.

• Real estate purchase and sale transaction.
Rental manager

December 2020 - January 2023 "Sharm El Sheikh Real Estate" company, Egypt, Sharm
El Sheikh

Official duties :

• Issuance, extension of rent contracts, control of fulfillment of contractual terms by
tenants;

• Work with Airbnb, booking. com;
• Conducting negotiation processes to resolve disputed issues with tenants;

• Maintaining a database;

• Payment;

• Check-in/Check-out/inspection;

• Real estate advertising;

• Give instructions and check the work done;

• Conducting negotiations with clients;

• Organization of property viewing;

• Control over maintenance and repair of building
Guest Relation

July 2019 – March 2020 in 5* hotel Nubian Village&IslandSharm El Sheikh, Egypt

Official duties :

• Listening to and resolving complaints and providing excellent customer service
throughout the guests stay

• Address guest inquiries and concerns in a timely and professional manner.

• Attending monthly quality meetings & briefings

• Welcoming and escorting VIP guests

• VIP orientations• Photo/video shootings

• Working with VIP events

• Preparing weekly reports about guests’ surveys, online surveys, monthly reports,

• Responsible for website (TripAdvisor and Tophotels)
Guest Relation

July 2018 - April 2019 hotel “Sharm Grand Plaza” Sharm El Sheikh, Egypt

Official duties :

• Deliver excellent customer service, ensuring guests comforts complaints.

• Dealing with outlook and e-mails, managing correspondence.

• Daily and monthly reports.

• Dealing with complex queries and complaints on the telephone, by e-mail and in
person.

• TripAdvisor and Tophotels reports, answer for guests reviews.

• VIP amenities.

• Room, SPA, restaurants inspections.

SPA-administrator

September 2016 – June 2018 "VIP" company, hotel "Maritim Jolie Ville Resort & Casino
Sharm El Sheikh”, Egypt

Official duties:

• Consultation the clients regarding salon assortment of goods and services provided

• Presentation of SPA to the clients

• Daily reports.

• Receiving and dealing incoming calls

• Reservation of services

Administrator
April 2011 - August 2015 “Lux” clinic, Kiev, Ukraine

Official duties:
• Receiving and dealing incoming calls

• Consultation of clients by phone and patients coming directly to the clinic

• Reservation of services

• Meet the VIP-clients

• Requisition, rediscounting

• Calculation of clients, execution of programs for regular customers

• Conflict resolution