Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10369838/

Work experience

Account manager

from 03.2023 to 11.2023 (8 months)
Pro Solar Kits, Дніпро (Енергетика)

-Responsible for maintaining website via Shopify, creating and editing listings, creating new partnerships with manufacturers.
-Assisting customers with ordering items, providing them with detailed information about their order.
-Communication with supplier to make sure all items are in stock and delivered to the customer in time.
-Using CRM to keep the information clear and reliable.

Account manager

from 03.2021 to 05.2023 (2 years 2 months)
Craftsale ( Etsy marketplace ), Дніпро (Роздрібна торгівля)

-Responsible for maintaining Etsy shops, creating and editing listings, follow ups with production tasks.
-Assisting customers with ordering items, providing them with detailed information about the item before and after production to make sure the customer is satisfied with his order.
-Keep the customer informed on all the stages of production of his order in several shops (depending on the type of shop`s product).
-Communication with supplier, manufacturer and carrier to make sure the order will be delivered in a timely manner as per shipping timeframes.
-Using CRM to keep the information clear and reliable.

Customer support specialist

from 10.2020 to 07.2023 (2 years 9 months)
OpticsPlanet ( Ecentria Odessa ), Дніпро (Оптова торгівля, дистрибуція, імпорт, експорт)

-Assisting customers with ordering questions regarding item selection, shipment dates, back orders, types of payment.
-Managing in stock and back ordered products, follow ups with customers.
-Communication with customers via emails and live chats.

Education

ЗНТУ

Transportation logistics systems, Запоріжжя
Higher, from 2011 to 2016 (5 years)

Specialist of transportation logistics systems + English tech interpreter.
Zaporizhzhya National Technical University — 2011-2016

Additional education and certificates

Brain Academy, Zaporizhzhye + Hillel, Dnipro (Frontend developer)

2021, 8 months

Knowledge and skills

• Самостійність
• Ведення CRM
• Комунікабельність
• Активний продаж
• Здатність до навчання
• Робота із запереченнями
• Стресостійкість

Language proficiencies

• Ukrainian — fluent
• English — fluent
• Russian — fluent
• French — beginner